Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Discussions and Feedback

Reply
Anonymous
Posts: 0

Is Text 28484 genuine O2 or a scam

Just had a text message from O2 " Hi, it's O2, we'd like to ask you a few questions about your experience of O2's network quality in your area. All texts are free."

 

Then had a second text from "28484" asking How satisfied are you with our network quality (coverage, reliability, speed) in your area? On a scale of 5 (Very Satisfied) to 1 (Very Dissatisfied)"

 

I attempted to reply to the text but was warned the text might incur charges. How can I be sure this is not a SCAM?

Level 64: Magistrate
Posts: 12,668
Registered: ‎31-03-2010

Re: Is Text 28484 genuine O2 or a scam

@Anonymous  Not sure if it's O2, but as a general rule, we advise to never respond to cold calls or texts.

I DO NOT WORK FOR O2

Posts: 88,581
Topics: 535
Registered: ‎04-04-2012

Re: Is Text 28484 genuine O2 or a scam

It's normal for your phone to warn of potential charges when texting a shortcode number. It doesn't mean you will be charged.
O2 and all other networks often do surveys such as this and this number is known to us on the forum as been used by O2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Is Text 28484 genuine O2 or a scam

Thanks, the trouble these days you can never be sure what is genuine and what is not, so you have to be wary and not reply.

If it is a genuine O2, then O2 ought to have a location that we can check if the text number is genuine or not.

 

Posts: 88,581
Topics: 535
Registered: ‎04-04-2012

Re: Is Text 28484 genuine O2 or a scam

Yes indeed, too many scams these days.
@Martin-O2 may be able to check the number for us also.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 6,078
Registered: ‎18-02-2016

Re: Is Text 28484 genuine O2 or a scam

Thanks for the mention @MI5. @Anonymous I'll check with the rest of the team if this is a genuine number or not. 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

Level 64: Magistrate
Posts: 12,668
Registered: ‎31-03-2010

Re: Is Text 28484 genuine O2 or a scam

[ Edited ]

This is a very old thread originally posted by @Cleoriff, but the number is different. https://community.o2.co.uk/t5/Discussions-Feedback/O2-Satisfaction-survey-BY-TEXT/td-p/477856 @Anonymous I would say that you are wise to be wary. Have you recently made a purchase or contacted O2 in any way? Personally, I don't think that sending random surveys is very good business practice, if that is the case here.

I DO NOT WORK FOR O2

Posts: 73,388
Topics: 688
Registered: ‎14-01-2013

Re: Is Text 28484 genuine O2 or a scam

Mine from O2 was a different shortcode 29898

 

*The Game Is On*


Posts: 73,388
Topics: 688
Registered: ‎14-01-2013

Re: Is Text 28484 genuine O2 or a scam


@Bambino wrote:

This is a very old thread originally posted by @Cleoriff, but the number is different. https://community.o2.co.uk/t5/Discussions-Feedback/O2-Satisfaction-survey-BY-TEXT/td-p/477856 @Anonymous I would say that you are wise to be wary. Have you recently made a purchase or contacted O2 in any way? Personally, I don't think that sending random surveys is very good business practice, if that is the case here.


Thanks @Bambino. As you see from my post above...I have since had another one...again with a completely different shortcode...

*The Game Is On*


Posts: 88,581
Topics: 535
Registered: ‎04-04-2012

Re: Is Text 28484 genuine O2 or a scam

I've had a few from different numbers or different names, such as O2, O2-UK _o2_, etc.
It would help if there was some consistency.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)