Invalid code for o2 recycle extra £100 offer.

[jen5]

No reason why they can't have guru's working from home to help resolve this. And if there is an issue with following through with what is being advertised then that would also need addressed. Typical! 🤬🤬

[MI5 Level 94: Supreme]

I suggested the same myself yesterday @jen5

[jonsie Level 94: Supreme]

Though I doubt they would have account access at home.

[MI5 Level 94: Supreme]

Secure vpn access to company mainframe like I'm currently doing.
This is 2020 not 1920.

[jonsie Level 94: Supreme]

This is O2....

[MI5 Level 94: Supreme]

Correct and they ain't trying to help.

[ScottofDoom]

Hi! How did you resolve this please? Having the same issue today and can’t get in touch with o2.

[Cleoriff Level 94: Supreme]

@ScottofDoom 

Have you tried O2 using this route?

You'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.

If that's no help, I'll tag  @O2Daniel to see if he can assist you..

[O2Daniel]

Thanks for the tag @Cleoriff 

@Scotty66  & @ScottofDoom What handsets have you trying to trade in? and have you recently upgraded to another handset? if so, what handset?

[ScottofDoom]

@Cleoriff Thanks for replying! Yeah, gave that a go as I’d seen it on another thread but couldn’t get through to anyone. @O2Daniel - Any additional help would be ace!