Improvements to the O2 site - Page 7

Toby · ‎06-09-2012

Hi everyone,

Recently, Leonard and I have noticed a few threads with suggestions of pages on the O2 site that could be improved in terms of the wording, phrasing, or the information that the pages show.

These include:

O2 wallet pages

O2 travel pages

Certain pages not loading, etc.

These are just a few areas of the site however and suggestions from anywhere on o2.co.uk are very welcome.

As you guys are the ones who have suggested that there are problems, here is your chance to let us know in one thread, so that we can easily collate impressions, pass them on and hopefully get them sorted for everyone.

If you have suggestions for an improvement, please include a link to the page, a description of its exact location, and also a suggestion of how it should be changed or re-worded.

So let us know. I look forward to seeing your views.

Toby

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Anonymous · ‎08-01-2013

http://www.o2.co.uk/support/generalhelp/howdoi/safetycontrolandaccess/nuisancephonecalls

isn't linked to anywhere. Which is annoying, since I wish to report a nuisance call...

adamtemp64 · ‎08-01-2013

just ring the normal customer support number and ask for the nuisance call breau

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?New,Kb=Companion,question=ref(User):str(Mobile...

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

jonsie · ‎08-01-2013

I want to stop receiving nuisance calls/messages | Support | O2

It's annoying as the voicemail support also inks to the home landing page.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

adamtemp64 · ‎08-01-2013

looks like another mess up of the website again

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

jonsie · ‎08-01-2013

It's been loike that since they redesigned the home page. I have reported it on the web feedback form but O2 are never quick to fix these things.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

adamtemp64 · ‎08-01-2013

is the web feedback form at least working now?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

jonsie · ‎08-01-2013

Good question, but I didn't get an error message. It did say thanks for the feedback but I'm not 100% confident.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Toby · ‎08-01-2013

I'll pass these link issues on guys.

Thanks very much for flagging them

Toby

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jonsie · ‎08-01-2013

Mnn....just tried again:

Unfortunately the server couldn't find the page you requested, either because it is temporarily unavailable, has had its name changed or no longer exists.

This might be because:

You may have typed the web address incorrectly. Please check the address and spelling ensuring that it does not contain capital letters or spaces;
The page you were looking for may have been moved, updated or deleted.

Please try the following options instead:

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎08-01-2013

I have only just found out that the new 'improved' website has no email contact address and more importantly has no link to the Guru site, so you cannot make an appointment on the main website but have to go the special guru site - 'Not a good idea' for a communications firm