Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Discussions and Feedback

Reply
Anonymous
Posts: 0

Illicit costs for Whatsapp messages

I am very careful when travelling out of Europe, with Roaming off so I communicate with my family by using local WIFI based Whatsapp messages which should be at no cost to me so why does O2 charge me?
Posts: 115,866
Topics: 571
Registered: ‎04-04-2012

Re: Illicit costs for Whatsapp messages

There is no charge for using WhatsApp over WiFi.
You should have mobile data off completely, not just roaming or else there is a chance that data could be used.
What are the charges you are getting?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 13,406
Topics: 83
Registered: ‎14-01-2014

Re: Illicit costs for Whatsapp messages

If data isn't manually turned off, WhatsApp as well as numerous other apps, still connect in the background.



Former Staff
Posts: 7,869
Registered: ‎23-07-2014

Re: Illicit costs for Whatsapp messages

Hey @Anonymous, how are you doing? Did you manage to find out why you got charged - would the above suggestions explain it?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Anonymous
Posts: 0

Re: Illicit costs for Whatsapp messages

Hi various responders, it does explain certain charges; but I had the same problem in Spain last year even with Roaming and Data off, only using the home based wifi-I queried it with O2 then and didn’t get what I considered a fair answer. With all R and D off now and only use of wifi for Whatsapp it’s still hitting my account on average £1.60 a day....two weeks behind. I can’t be bothered anymore-will probably change to EE after nearly 25 years with Bt/O2.
Posts: 115,866
Topics: 571
Registered: ‎04-04-2012

Re: Illicit costs for Whatsapp messages

What does your MyO2 actually say the charges are for?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)