Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Discussions and Feedback

Reply
Highlighted
Posts: 13,248
Topics: 80
Registered: ‎14-01-2014

Re: Mislead by O2 - AGAIN!


@Anonymous wrote:
I'll also add that 2 years ago when I was put on O2 refresh I was told that no other contract options were available and that refresh was the only option now, this was not the case and I have never forgiven them for that.

Direct from O2 it is,

Talk to @Anonymous

The coordinators can sort some stuff really REALLY well.

 




Highlighted
Anonymous
Posts: 0

Re: Mislead by O2 - AGAIN!

I have given her my details and she is looking into it.
Highlighted
Anonymous
Posts: 0

Re: I was mislead by O2, see comments.

[ Edited ]

Looks like we are joining a group of custumers that have been mis sold/ mislead.

Although we have 3 O2 accounts all of which were on the same tariff originally when we changed 1 to a sim only contract they decided to set us up on a daily internet charge rather than the 3 GB which we had previously on all contracts. I have never recieved a bill as the email address they set this account up was incorrect but the other two accounts are fine as the direct debits were coming out at approximently £53 per month I assumed my 24 year old son was doing what a lot of 24 yr old males do and didnt think anythink of it. Its only when I have gone to update his sim only contract that it has been highlighted I have been charged £53.00 per month or a sim only contract since 2009.

I have asked for this to be looked into and the phone call with me agreeing to this tarrif to be listened to I am informed they only keep calls for 2 years so generally tough luck how about a £25.00 good will payment is some one taking the mick. Why on earth would ask to be set up on a cotract that charges you £1.00 a day for 100 meg of data ( £30.00 Per month for 3 GB) when they pay less than that for a iphone 3 gb data and uplimited calls and texts on the other 2 contracts.....

Highlighted
Level 65: Ultra-cool
Posts: 14,528
Registered: ‎31-03-2010

Re: I was mislead by O2, see comments.

Why did it take you six years to discover this?

I DO NOT WORK FOR O2



Funniest-Thread
Highlighted
Anonymous
Posts: 0

Re: I was mislead by O2, see comments.

I dont think many people actually look at their bills, they get a text or email or both and see the figure and just pay it.
Highlighted
Posts: 13,248
Topics: 80
Registered: ‎14-01-2014

Re: I was mislead by O2, see comments.

But they would see the figure,..



Highlighted
Posts: 84,345
Topics: 715
Registered: ‎14-01-2013

Re: I was mislead by O2, see comments.


@viridis wrote:
But they would see the figure,..

Exactly...and if it was wrong, they would challenge it surely? I know I would....

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 65: Ultra-cool
Posts: 14,528
Registered: ‎31-03-2010

Re: I was mislead by O2, see comments.

[ Edited ]

If you haven't looked at your bill charges for six years you can't blame O2 for that. 

I DO NOT WORK FOR O2



Funniest-Thread
Highlighted
Anonymous
Posts: 0

Re: I was mislead by O2, see comments.

Indeed.

It's also not very nice to hijack someone else's thread with your own issues.
Highlighted
Anonymous
Posts: 0

O2 are a rip off

[ Edited ]

As an update I just want to say that @Anonymous was contacted 3 hours ago and I have not heard anything since her 1 and only reply at just before 12pm.

I wasn't expecting to either as it's O2 and they only seem to be focussed on getting your money and not bothered how it's done as long as it's in their hands and not yours.