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Level 1: Joiner
Posts: 3
Registered: ‎19-03-2015

Re: Huawei redemption website issue

i'm having the postcode issue, input my postcode and on the next box at the side of it where you click dropdown and select your home address there is nothing there to select

Posts: 62,954
Topics: 649
Registered: ‎14-01-2013

Re: Huawei redemption website issue

@Martin-O2

Can you help @diskjuggler and @Sushi8866?

*The Game Is On*


Level 1: Joiner
Posts: 3
Registered: ‎19-03-2015

Re: Huawei redemption website issue

thanks for who fixed the postcode not working error,,,but now the submit button at the bottom of the page isnt working,,can you help please.

Posts: 62,954
Topics: 649
Registered: ‎14-01-2013

Re: Huawei redemption website issue


@diskjuggler wrote:

thanks for who fixed the postcode not working error,,,but now the submit button at the bottom of the page isnt working,,can you help please.


Try another browser @diskjuggler Internet Explorer worked for someone else this morning?

*The Game Is On*


Posts: 63,703
Topics: 530
Registered: ‎04-01-2009

Re: Huawei redemption website issue

I think Chrome has restrictions in place and Explorer s seems the best browser for any of the O2 offers.

Level 1: Joiner
Posts: 3
Registered: ‎19-03-2015

Re: Huawei redemption website issue

thankyou jonsie .... i tried chrome & edge browser, explorer browser worked fine, big thumbs up to you and web team who helped Smiley Wink
Posts: 62,954
Topics: 649
Registered: ‎14-01-2013

Re: Huawei redemption website issue


@diskjuggler wrote:
thankyou jonsie .... i tried chrome & edge browser, explorer browser worked fine, big thumbs up to you and web team who helped Smiley Wink

Not forgetting me.... as I mentioned it as well...joy

*The Game Is On*


Level 1: Joiner
Posts: 3
Registered: ‎08-04-2014

Re: Huawei redemption website issue

this morning I had the postcode issue, now i have the invalid IMEI message - i have tried chrome, edge,Internet exploer and fire fox, i have tried on a phone, two PCS's and a tablet I have tried probably 20 times to register ....it is driving me mad - please help me Smiley Sad

Level 1: Joiner
Posts: 3
Registered: ‎17-09-2014

Re: Huawei redemption website issue

@Jules i had the same issue, on the page you fill out the form go to the bottom and use the help option to contact o2 about it. they will take a few days as they are busy but they will get back to you and help you with your order Smiley Happy mine is now validated thanks to them!
Level 1: Joiner
Posts: 1
Registered: ‎13-11-2014

Re: Huawei redemption website issue

I am having trouble making a claim - the web page says there is an error and is displaying error code AJ-220?