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Posts: 85,749
Topics: 522
Registered: ‎04-04-2012

Re: Huawei redemption website issue


@Richard1022 wrote:

Can i ask what Proof Of Purchase do i need to upload


Receipt from store or email confirming your contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 3
Registered: ‎30-09-2015

Re: Huawei redemption website issue

Hey, I am over the 30 day period and have all the correct information, but the site states that my IMEI number is 'invalid' - but i used the same number as on the phone, box, receipt....etc etc. 

 

Anyone had this issue? Help!

Posts: 85,749
Topics: 522
Registered: ‎04-04-2012

Re: Huawei redemption website issue

@KtAmber quite a few reporting the same .

@Martin-O2 any help or updates?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 1
Registered: ‎13-12-2018

Re: Huawei redemption website issue

[ Edited ]

Hi  

 

I am getting this when I try to submit my information on Huawei redemption website  

 

[Image removed due to it containing personal information]

Posts: 85,749
Topics: 522
Registered: ‎04-04-2012

Re: Huawei redemption website issue

@AdamAvantgarde 

You need to wait 30 days after buying to redeem.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 3
Registered: ‎17-09-2014

Re: Huawei redemption website issue

i am currently having this issue too @KtAmber ..keeps saying my IMEI number is incorrect and to type it exactly how it is on my device. which i am doing. its frustrating Smiley Sad
Level 1: Joiner
Posts: 3
Registered: ‎30-09-2015

Re: Huawei redemption website issue

Hey @aimeeh, i have finally got it sorted!
I went on the contact us page (in the footer at the bottom of the page) and filled in the form with my problem. They replied within a couple of days and I could then claim. Now to hope my claim is successful! Good luck!
Posts: 67,057
Topics: 662
Registered: ‎14-01-2013

Re: Huawei redemption website issue

Thanks for that useful info @KtAmber. I'm sure it will help others wink

*The Game Is On*


Level 1: Joiner
Posts: 3
Registered: ‎17-09-2014

Re: Huawei redemption website issue

@KtAmber i am glad you got yours sorted, that's fab! I have done what you advised and filled a form out, hopefully i put in my correct order number as i have no idea which one that was haha! So many emails etc since upgrading. But hopefully they will get back to me soon. Thankyou! yahoo

Level 1: Joiner
Posts: 1
Registered: ‎27-05-2018

Re: Huawei redemption website issue

Hiya, I'm having an issue. I've typed in my postcode but no address options come up. Is anyone having the same issue?