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Level 1: Joiner
Posts: 1
Registered: ‎13-11-2018

Huawei redemption website issue

I'm aware that you cannot claim until 30 days after your purchase, but has anyone reported the issue they have with the captcha on the site? Is this the correct place to place such an issue?

 

I'm sure this will cause issues for people when they decide to start claiming.

 

http://huaweiredemption.o2.co.uk

 

Posts: 85,732
Topics: 522
Registered: ‎04-04-2012

Re: Huawei redemption website issue

@Martin-O2 is your best man for the job Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Posts: 67,024
Topics: 662
Registered: ‎14-01-2013

Re: Huawei redemption website issue

@Brophy

I think there may be a problem with the website. When I click on the link you showed I get this. It's telling everyone to 'Come back Later'

 

Huawei promotion.PNG

*The Game Is On*


Community Manager
Posts: 5,431
Registered: ‎18-02-2016

Re: Huawei redemption website issue

Thanks for raising this @Brophy! I'm getting the same screen as @Cleoriff. I'll report this to the web team now! 

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Level 1: Joiner
Posts: 11
Registered: ‎12-11-2018

Re: Huawei redemption website issue

I haven't claimed as of yet as I guess I need to wait the 30 days before I can but in the interest of keeping everything right who do we contact if we have any problems claiming? O2 or Huawei? 

Level 1: Joiner
Posts: 3
Registered: ‎30-09-2015

Re: Huawei redemption website issue

How does the link know when 30 days is up anyway as we all have the same link, and bought them all at the same time! I really hope it is sorted.
Community Manager
Posts: 5,431
Registered: ‎18-02-2016

Re: Huawei redemption website issue

Hey guys I've had a response on this one and the site will be up and running once the 30 days from when the deal started which will around the 8th of December. If anyone is still having issues after that please let me know. wink

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Review of the Samsung Galaxy A50 - Read our latest device review by member Poppysmum.
Priority tickets calendar! 24-30 June - Check out which tickets are going on sale or pre-sale this week on Priority!


If you'd like to take part, why not register? Smiley Happy
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Level 1: Joiner
Posts: 11
Registered: ‎12-11-2018

Re: Huawei redemption website issue

Thanks @Martin-O2 smiley

Community Manager
Posts: 5,431
Registered: ‎18-02-2016

Re: Huawei redemption website issue

No problem @eiheiwink

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Review of the Samsung Galaxy A50 - Read our latest device review by member Poppysmum.
Priority tickets calendar! 24-30 June - Check out which tickets are going on sale or pre-sale this week on Priority!


If you'd like to take part, why not register? Smiley Happy
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Level 1: Joiner
Posts: 1
Registered: ‎09-12-2018

Re: Huawei redemption website issue

Can i ask what Proof Of Purchase do i need to upload