Re: Huawei redemption website issue - Page 6

Brophy · ‎13-11-2018

I'm aware that you cannot claim until 30 days after your purchase, but has anyone reported the issue they have with the captcha on the site? Is this the correct place to place such an issue?

I'm sure this will cause issues for people when they decide to start claiming.

http://huaweiredemption.o2.co.uk

LeighG · ‎25-01-2019

Hi @MI5,

Have tried a different browser and same issue.

MI5 · ‎25-01-2019

No worries, it was just a thought....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

LeighG · ‎28-01-2019

Hi @Martin-O2,

Any feedback on my previous posts?

Still can not claim online. the Submit button does not work in Chrome nor Explorer browsers.

This is over a month now.

Is there any other way of claiming besides the redemtion website?

Please advise

Thank you

Martin-O2 · ‎28-01-2019

Hey @LeighG if you're having issues with the claim form you need to fill out a support request which can be found at the bottom of the claim form or by clicking here.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

LeighG · ‎28-01-2019

Thank you @Martin-O2,

I have submitted a support request.

Martin-O2 · ‎29-01-2019

Good to hear @LeighG! Please keep us updated on your progress with this one.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

LeighG · ‎30-01-2019

Hi @Martin-O2,

Received confirmation of dispatch!

Thank you for your assistance in this regard.

Martin-O2 · ‎30-01-2019

That's fantastic news @LeighG! Thanks for letting me know and let me know if you have any further issues.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Sc0tch_Egg · ‎01-02-2019

Submitted my claim on the 17th, filled a support request on the 21st. Got a reply saying they were looking into it and heard nothing since.

This is a joke, is there anywhere I can make a formal complaint? Else it's off to the ombudsman