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Posts: 67,058
Topics: 662
Registered: ‎14-01-2013

Re: Huawei redemption website issue


@AmyP wrote:

I am having trouble making a claim - the web page says there is an error and is displaying error code AJ-220?


@Martin-O2could you help here please?

*The Game Is On*


Level 1: Joiner
Posts: 1
Registered: ‎01-12-2013

Re: Huawei redemption website issue

I have two days left to redeem my tablet but the website is still saying come back in 24 hours,

Is there any answer to this problem?

Many thanks

Judi

Posts: 67,058
Topics: 662
Registered: ‎14-01-2013

Re: Huawei redemption website issue


@Judi374 wrote:

I have two days left to redeem my tablet but the website is still saying come back in 24 hours,

Is there any answer to this problem?

Many thanks

Judi


@Martin-O2?

*The Game Is On*


Level 1: Joiner
Posts: 1
Registered: ‎21-12-2018

Re: Huawei redemption website issue

Having the same issue where the IMEI is not recognised. A bit convenient as soon as my 30 days are up the website goes down. One of the main reasons I went for the Huawei was the tablet.
Level 1: Joiner
Posts: 1
Registered: ‎12-09-2014

Re: Huawei redemption website issue

I am also having the same problem!! I phoned and the told me to go to this https://www.huaweiredemption.o2.co.uk/support.php
Level 1: Joiner
Posts: 1
Registered: ‎06-07-2014

Re: Huawei redemption website issue

Submitted the form to redeem the offer of free tablet but have not received confirmation that it’s been accepted and that the tablet will be in its way soon

Posts: 67,058
Topics: 662
Registered: ‎14-01-2013

Re: Huawei redemption website issue


@Gwynnie wrote:

Submitted the form to redeem the offer of free tablet but have not received confirmation that it’s been accepted and that the tablet will be in its way soon


@Martin-O2?

*The Game Is On*


Level 1: Joiner
Posts: 1
Registered: ‎05-01-2019

Re: Huawei redemption website issue

I am having the same issues and have filled in the form 2x now in the last week and have had no response. If this promotion is a con (which it is beginning to look like?!) then 02 will be receiving a lot of complaints - I for one will be looking for some sort of compensation. These are 2 reputable companies seemingly in cahoots.

 

I upgraded to this phone on the premise i would be receiving a tablet. This is really not good enough, I have been a loyal customer with 02 for over 10 years but this will be the end of it if they are engaging in false advertising

Level 1: Joiner
Posts: 1
Registered: ‎07-01-2019

Re: Huawei redemption website issue

im having problems with the redemption form sending i am filling out all required information but the form doesnt send when i click submit it just stays at is it, no loading or anything. ive filled the support form out several times and had no feedback.

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Posts: 67,058
Topics: 662
Registered: ‎14-01-2013

Re: Huawei redemption website issue

@Martin-O2can you help please?

*The Game Is On*