I took my mobile in for repair inTO O2 Western Rd Brighton last Wednesday 20th.
My mobile No is 07834 *****.
I was given a receipt saying:-
“your repair number 010611 ********”
I tried to track my phone for the last 5 days without sucess because IT DOES NOT WORK. And after about 12 tries, IT just says “not found.”
I had email on Friday 22nd Sept saying:-
"Hello Mr D
Sorry, but the problem with your phone isn't covered by the warranty. But we'll give you a repair quote. Just call the shop on 01273 770112.
Thanks.”
I was told in Western Road that I would be emailed a price for the repair but as you can see it didn’t happen.
SO - I called the No given , 01273 770112 and after about 10 minutes I was told the repair was £25.00.
I immediately paid for this last Friday 22nd.
Ive have been in chat with 2 x Gurus and was been told yesterday 25th , that you don’t need to contact anyone and”
be “receiving details within 24 hours” ALSO : “dont worry,you will get your phone back within 03 working days.”
I also tried “ Email: feedback@o2.com — and it came back as address unknown.
SORRY BUT ITS AN ABSOLUTE SHAMBLES
