Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Discussions and Feedback

Reply
Anonymous
Posts: 0

How to finish the contract ?

Hello

I've moved to another country and no longer use my mobile phone. I've got 2 years contract ang still on going. How do i finish the contract? Could you guide me through this matter,please? I am now outside Britain.

 

Regards,

 

Pattama

Posts: 97,163
Topics: 758
Registered: ‎14-01-2013

Re: How to finish the contract ?

[ Edited ]

Hi @Anonymous. Regardless of whether you still use your phone or not you still have to pay off what you owe before you can cancel your contract. A guide here

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Official guide here http://www.o2.co.uk/help/bills-and-payment/cancelling-your-o2-contract#qs

When you contact customer services from abroad you need to call this number +44 3448090202 Free

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 83,254
Topics: 577
Registered: ‎04-01-2009

Re: How to finish the contract ?

If you are on a Refresh contract you need to pay off the handset and give notice to end the airtime. But you do need to call customer service on the number above. Free from your mobile.

Try to work it to 8-8.30 am UK time.

Level 69: Guiding Light
Posts: 16,549
Registered: ‎31-03-2010

Re: How to finish the contract ?

Your phone may already be unlocked, but if it isn't, you should unlock it before you cancel your contract.

I DO NOT WORK FOR O2



Funniest-Thread-2