on 12-11-2015 23:33
I've moved to another country and no longer use my mobile phone. I've got 2 years contract ang still on going. How do i finish the contract? Could you guide me through this matter,please? I am now outside Britain.
13-11-2015 00:01 - edited 13-11-2015 00:05
Hi @Anonymous. Regardless of whether you still use your phone or not you still have to pay off what you owe before you can cancel your contract. A guide here
Official guide here http://www.o2.co.uk/help/bills-and-payment/cancelling-your-o2-contract#qs
When you contact customer services from abroad you need to call this number +44 3448090202 Free
on 13-11-2015 07:03
If you are on a Refresh contract you need to pay off the handset and give notice to end the airtime. But you do need to call customer service on the number above. Free from your mobile.
Try to work it to 8-8.30 am UK time.