on 03-08-2020 00:06
on 03-08-2020 00:37
on 03-08-2020 00:43
I'm not defending O2 as I am a customer like you. However, due to social distancing requirements, many O2 staff are still working from home and don't have full accesss to everyones details.
Having said that, I agree with you, getting hold of an advisor nowadays is worse than finding a needle in a haystack.
Best time to call is usually 8am when they open and using any of the numbers in this guide
Guide: Coronavirus Community Help and Support
Even press lost/stolen or fraud to get through.
Veritas Numquam Perit
on 03-08-2020 09:17
on 03-08-2020 09:17
on 03-08-2020 12:46
on 03-08-2020 12:46
This is the update from the government on 31st July re contact centres - Offices and contact centresUpdated the guidance on protecting people who are at higher risk (section 2.1). From 1 August, clinically extremely vulnerable individuals can go to the workplace as long as it is COVID-secure, but should carry on working from home wherever possible.