How To Complain - no e-mail or on-line form?

[Anonymous]

I have become very frustrated, trying to give feedback about disappointing service.

Although the website says phoning is the best option, when I called 202 there were no options for providing feedback, and after being taken through four different sets of options, I was still left holding on.

Web chat simply pointed me at the same pages!

Do I just e-mail the complaints review address?  I assumed that was for comments after a complaint ...

Thanks in advance for any advice.

[PhoneChanger]

001 is a number in Canada (001 is Canada country code) and the number you would need to enter to dial it.

As @jonsie has said have you loaned your phone to anyone? or could anyone have accessed it without your knowledge.

[adamtemp64]

001 usa 301 maryland and not canada from various sources 001 from bt and 301 from wikepedia.

And it is a mobile phone number based in maryland http://www.whitepages.com/phone/1-301-693-2531

[Curr946]

Also, if you have international assist (or similar on android ios) then you could have dialed an incorrect number but been converted to an international number by the phone assuming you were trying to call overseas. Have your kids been messing about with the phone?