How To Complain - no e-mail or on-line form?

[Anonymous]

I have become very frustrated, trying to give feedback about disappointing service.

Although the website says phoning is the best option, when I called 202 there were no options for providing feedback, and after being taken through four different sets of options, I was still left holding on.

Web chat simply pointed me at the same pages!

Do I just e-mail the complaints review address?  I assumed that was for comments after a complaint ...

Thanks in advance for any advice.

[Anonymous]

Poor communication & not updating the website

[Cleoriff]

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@Anonymous wrote:
Poor communication & not updating the website

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And no concept of customer care nowadays

[Anonymous]

But sadly why don't o2 listen

[MI5]

I can't believe O2's online ordering system doesn't update in real time?
I can only assume they choose to allow over orders on a "just in case" basis which seems to fall over far too often......

[Anonymous]

The iPhone 5c is not only not in stock, it's no longer on their list of available phones - it's taken them nearly a week to tell me 😠.

At least, today, I spoke to a chap who is going to see if I can get a decent new deal for me through the Refresh team. Unfortunately the 6 is so much more expensive per month! I enjoy surfing, etc. but I don't need a fashion accessory, just a cost effective solution. I may have to go from Apple to Android. We shall see ...

[Anonymous]

Yes join the Android Army.

If your finances allow there are some great deals on sim free devices which you could buy upfront and then her a much cheaper sim only tariff.

I.e. A Samsung Galaxy S4 from Giffgaff (sim free so no contract and you can use an o2 sim in it) for £279 or an S5 for £379.
Both plus a one off goody bag of £7.50.

[Cleoriff]

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@Anonymous wrote:
The iPhone 5c is not only not in stock, it's no longer on their list of available phones - it's taken them nearly a week to tell me 😠.

At least, today, I spoke to a chap who is going to see if I can get a decent new deal for me through the Refresh team. Unfortunately the 6 is so much more expensive per month! I enjoy surfing, etc. but I don't need a fashion accessory, just a cost effective solution. I may have to go from Apple to Android. We shall see ...

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Thanks for letting us know @Anonymous  It actually confirmed the information given by @Anonymous 

An iPhone user himself he was quite positive the iPhone 5c was not being stocked by O2 any longer. Yes please join the Android army   I have just got a Note 3. Absolutely brilliant phone

[Anonymous]

This is what I have just found on the O2 website, the 32gb is showing as out of stock ie: no longer available which I know is true but here they are still shown as selling the 8gb version which is what I have got

https://www.o2.co.uk/shop/phones/apple/iphone-5c/

[Anonymous]

I have been charged £113.68 for calling a no.0013016932531 on 05/02/16. I never made this call and don't know anyone and this seems to be a fruad. I have been reporting this matter to o2 however no response. My mobile no. is ******. Please can someone help?

[jonsie]

You need to remove your mobile number as this is a customer to customer community.

Has anyone had access to your phone? Is the call showing in your phone logs? If so then the number has been called either intentionally or accidentally. If nothing is showing then call customer service again and speak to them on 202.

Complaints link here : How to complain