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Level 4: Observant
Posts: 182
Registered: ‎18-12-2018

Good custermer service and live chat.

The customer services and live chat are good and I have had no problems with them. But there is one thing that would be good with the live chat is that it would be good if it was open 24 hours like Vodafone and three live chat is.
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Posts: 10,294
Topics: 83
Kudos: 1,116
Blog Posts: 2
Registered: ‎22-08-2016

Re: Good custermer service and live chat.

I can't see that happening @Luke30 as O2 would have to pay to employ additional staff to provide a 24 hour service.

 

A good idea but very unlikely to happen, in my opinion.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Posts: 100,683
Topics: 547
Registered: ‎04-04-2012

Re: Good custermer service and live chat.

They already have 24 hour support Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 4: Observant
Posts: 182
Registered: ‎18-12-2018

Re: Good custermer service and live chat.

I know but the o2 live chat use to be 24 hours and not only that sometimes I have problems with my phone or account after midnight and I can't get help because the live chat is closed.
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Level 4: Observant
Posts: 182
Registered: ‎18-12-2018

Re: Good custermer service and live chat.

O2 don't do 24 hour help as live chat is closed and so is customers service.
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Posts: 100,683
Topics: 547
Registered: ‎04-04-2012

Re: Good custermer service and live chat.

Yeah, but you missed one.........
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Good custermer service and live chat.

They won’t do 24hr live chat. Too costly to see that happen. That’s why they rely on the community & us
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Level 4: Observant
Posts: 182
Registered: ‎18-12-2018

Re: Good custermer service and live chat.

Oh OK. I know this community form is open for people to get 24 hours a day 7 days a week.
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Posts: 80,003
Topics: 572
Registered: ‎04-01-2009

Re: Good custermer service and live chat.

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Level 18: Posting pro
Posts: 1,016
Registered: ‎22-04-2017

Re: Good custermer service and live chat.

Yep like I'm usually on at night