This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Good custermer service and live chat.

Luke30
Level 7: Part Timer
  • 389 Posts
  • 131 Topics
  • 0 Solutions
Registered:

on ‎12-07-2019 21:05

on ‎12-07-2019 21:05

The customer services and live chat are good and I have had no problems with them. But there is one thing that would be good with the live chat is that it would be good if it was open 24 hours like Vodafone and three live chat is.
LGreenwood
Message 1 of 10
2,709 Views
9 REPLIES 9

Glory1
Level 43: Bright Spark
  • 10294 Posts
  • 85 Topics
  • 123 Solutions
Registered:

on ‎12-07-2019 21:34

on ‎12-07-2019 21:34

I can't see that happening @Luke30 as O2 would have to pay to employ additional staff to provide a 24 hour service.

 

A good idea but very unlikely to happen, in my opinion.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Message 2 of 10
2,697 Views
0 Kudos

MI5
Level 94: Supreme
In response to Glory1
  • 144182 Posts
  • 634 Topics
  • 27632 Solutions
Registered:

on ‎12-07-2019 21:42

on ‎12-07-2019 21:42

They already have 24 hour support wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 10
2,693 Views
0 Kudos

Luke30
Level 7: Part Timer
  • 389 Posts
  • 131 Topics
  • 0 Solutions
Registered:

on ‎12-07-2019 21:45

on ‎12-07-2019 21:45

I know but the o2 live chat use to be 24 hours and not only that sometimes I have problems with my phone or account after midnight and I can't get help because the live chat is closed.
LGreenwood
Message 4 of 10
2,692 Views
0 Kudos

Luke30
Level 7: Part Timer
  • 389 Posts
  • 131 Topics
  • 0 Solutions
Registered:

on ‎12-07-2019 21:55

on ‎12-07-2019 21:55

O2 don't do 24 hour help as live chat is closed and so is customers service.
LGreenwood
Message 5 of 10
2,689 Views
0 Kudos

MI5
Level 94: Supreme
In response to Luke30
  • 144182 Posts
  • 634 Topics
  • 27632 Solutions
Registered:

on ‎12-07-2019 21:59

on ‎12-07-2019 21:59

Yeah, but you missed one.........
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 10
2,684 Views
0 Kudos

Anonymous
Not applicable

on ‎12-07-2019 22:03

on ‎12-07-2019 22:03

They won’t do 24hr live chat. Too costly to see that happen. That’s why they rely on the community & us
Message 7 of 10
2,682 Views
0 Kudos

Luke30
Level 7: Part Timer
  • 389 Posts
  • 131 Topics
  • 0 Solutions
Registered:

on ‎12-07-2019 22:09

on ‎12-07-2019 22:09

Oh OK. I know this community form is open for people to get 24 hours a day 7 days a week.
LGreenwood
Message 8 of 10
2,672 Views
0 Kudos

jonsie
Level 94: Supreme
In response to Luke30
  • 93186 Posts
  • 609 Topics
  • 6967 Solutions
Registered:

on ‎13-07-2019 00:26

on ‎13-07-2019 00:26

Yep always someone here.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 9 of 10
2,635 Views
0 Kudos

liggerz87
Level 20: Radiant
  • 1279 Posts
  • 102 Topics
  • 15 Solutions
Registered:

on ‎15-07-2019 15:45

on ‎15-07-2019 15:45

Yep like I'm usually on at night
Message 10 of 10
2,550 Views
Top Kudoed Authors
View All
Top