on 16-02-2016 13:20
on 16-02-2016 13:20
Long store short.
Ordered phone to be collected from store
Change my mind
Got in touch with O2 via chat and they said to let it lapse and it would be returned to O2 and cancelled.
Now being chased for £18 or so for the airtime as the store took their time sending it back.
Had another chat session (4th one regarding this) and being told i need to pay and it cannot be cancelled.
BUT I NEVER HAD THE PHONE / ACTIVATED THE PHONE / USED THE PHONE ETC!
was told that was irrelevant as it goes of the date the contract was cancelled on there system
I have the chat transcripts but O2 dont do emails anymore, so how can this be resolved?
on 16-02-2016 13:25
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 16-02-2016 13:29
on 16-02-2016 13:29
You definitely need to speak to them. Chat told you wrongly. You need to cancel properly and make sure the item has been rescanned back into stock.
on 16-02-2016 13:30
You will only get this resolved by taking to O2 customer services
They should have a record of everything hopefully...
Veritas Numquam Perit
on 16-02-2016 13:31
on 16-02-2016 13:31
on 16-02-2016 15:49
on 16-02-2016 15:49
on 17-02-2016 13:48
on 17-02-2016 14:48
on 17-02-2016 14:48