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Forum development & bugs updates

EmilieT
Former Staff
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Hi everyone, 

 

In this topic, we'll post any progress on the known plaform issues that you have brought to our attention so far and that we are looking into, along with any future updates we get on them. We thought it would be good to recap what is currently being worked on, and have it all in one place so we can keep you in the loop going forward slight_smile

 

If you spot any further issue too, please let us know in the comments!

 


 

Current issues being looked into

-These have been reported to the platform provider and are being investigated-

 

  • Kudos and posting box window not working correctly in the blog section
  • New comments on Blog articles (Reviews or Guides) in Unread posts link to the initial post and not the latest comments
  • Read comments stuck in Unread Posts even after being read

 

Current feedback being looked into

-These are being discussed with the different teams involved in the project-

 

  • Various differences between Mobile view and Full view (list here)
  • Size of the homepage header
  • Image in the hompage header
  • Lack of board structure on the homepage

 


 

Thanks for your patience while we work our way through all the above, and for your help spotting identifying and gathering feedback nerd

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Cleoriff
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BLOODY HELL!! Unread posts repeated again. As if this isn't hard enough @Marjo @Martin-O2 !

This is every day now. Sick of it.

Veritas Numquam Perit

Girl in a jacket
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Mi-Amigo
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@Cleoriff wrote:

BLOODY HELL!! Unread posts repeated again. As if this isn't hard enough @Marjo @Martin-O2 !

This is every day now. Sick of it.


Same here, using Windows 10, Chrome.

It`s tough enough for all those helping customers without the added stress of repeated unread posts - and questions they`ve already answered.

animated-elephant-image-0327



Girl in a jacket


Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"
Robert Kennedy.

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jonsie
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Cleoriff
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This bloody sodding UNREAD posts issue AGAIN!! Sick of it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Veritas Numquam Perit

Girl in a jacket
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jonsie
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It's making answering so *bleep* difficult. FGS change the platform provider . KHORUS are CR4P!!

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gmarkj
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Is it that or are the posts moving? Can you tell if they get moved section?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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jonsie
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No the posts aren't moving. I read them 3 or 4 times and still appear as unread!

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Cleoriff
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One section of 4 posts was moved this morning @gmarkj but once read they went.

Its a section of posts answered by me and @jonsie  which just wont go at all. Really sick of it.

Veritas Numquam Perit

Girl in a jacket
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Mi-Amigo
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@Cleoriff wrote:

This bloody sodding UNREAD posts issue AGAIN!! Sick of it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


Same here - using laptop Chrome.

Must be a nightmare for all those trying to answer customers` questions when unread keep showing.

 

I agree with @jonsie that the Community should get rid of Khoros, but for some unknown and never explained reason O2 seem to love the waste-of-space and won`t do anything about their incompetance.

Remember how long the notifications took to fix - despite all the complaints? - and promises that the banner and format of the Community would be looked - but was never addressed? and we have never been kept informed of any plans or changes.     

animated-elephant-image-0327



Girl in a jacket


Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"
Robert Kennedy.

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pgn
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Even selectively marking the topic you have responded to as read has not cleared the issue... 

Screenshot_20200413-124841.jpg

Bananas, totally. 

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