on 19-07-2019 12:01 - last edited on 11-06-2020 08:49 by Marjo
Hi everyone,
In this topic, we'll post any progress on the known plaform issues that you have brought to our attention so far and that we are looking into, along with any future updates we get on them. We thought it would be good to recap what is currently being worked on, and have it all in one place so we can keep you in the loop going forward
If you spot any further issue too, please let us know in the comments!
Current issues being looked into
-These have been reported to the platform provider and are being investigated-
Current feedback being looked into
-These are being discussed with the different teams involved in the project-
Thanks for your patience while we work our way through all the above, and for your help spotting identifying and gathering feedback
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→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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on 16-09-2019 09:40
on 16-09-2019 09:40
@Cleoriff wrote:
Who is your internet provider @Mi-Amigo ? Are you getting emails in from other people/companies etc?
I`m on my laptop with Windows 10, and use Google Chrome. Other e-mails from other people have come through OK. Only difference is no notifications show in O2 Community - although other boxes [pms, unread posts] are now working OK.
on 16-09-2019 09:45
on 16-09-2019 09:45
on 16-09-2019 09:50
on 16-09-2019 09:50
@Cleoriff wrote:I asked as I was with BT Internet and suddenly my emails from here stopped coming in. I had to change to Gmail for this forum as apparently BT Internet has problems with the Lithium platform!!
Thanks @Cleoriff
What`s odd is your post ^^^, which tagged me, appeared in notifications! The first since 13 Sept... Seems, fingers-crossed, to be working again... Bit of a mystery that I`ve had a few odd incidents recently and then problem`s sorted
on 16-09-2019 10:52
on 16-09-2019 10:52
@Mi-Amigo So your notifications tab on the forum wasn't showing anything between September 13 and this morning? That's rather odd indeed, my notifications feed is pretty full
If you send me a screenshot via Private Message, I can report this for you to the team in case there's something that needs looking into further
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
on 17-09-2019 09:04
on 17-09-2019 09:04
on 17-09-2019 09:37
on 17-09-2019 09:37
Thanks for the screenshot @Cleoriff, passing this on right away!
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→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
on 17-09-2019 09:51
on 17-09-2019 09:51
@EmilieT wrote:@Mi-Amigo So your notifications tab on the forum wasn't showing anything between September 13 and this morning? That's rather odd indeed, my notifications feed is pretty full
If you send me a screenshot via Private Message, I can report this for you to the team in case there's something that needs looking into further
Sorry @EmilieT didn`t take screenshot of problem which has now cleared.
p.s. not had/having same problem as @Cleoriff with unread posts not clearing. I`m using Chrome on laptop.
on 17-09-2019 09:53
on 17-09-2019 09:53
@Mi-Amigo No problem, in case it happens again -fingers crossed it was a one-off- give us a shout
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
on 14-10-2019 18:03
@EmilieT wrote:Hi everyone,
In this topic, we'll post any progress on the known plaform issues that you have brought to our attention so far and that we are looking into, along with any future updates we get on them. We thought it would be good to recap what is currently being worked on, and have it all in one place so we can keep you in the loop going forward
If you spot any further issue too, please let us know in the comments!
Current issues being looked into
-These have been reported to the platform provider and are being investigated-
- Accepted Solutions not triggering any email notifications
Thanks for your patience while we work our way through all the above, and for your help spotting identifying and gathering feedback
This has just started working for me today.
on 14-10-2019 18:14
on 14-10-2019 18:14
And me. First email re solution arrived (since April.) Woo hoo
Veritas Numquam Perit