on 19-07-2019 12:01 - last edited on 11-06-2020 08:49 by Marjo
Hi everyone,
In this topic, we'll post any progress on the known plaform issues that you have brought to our attention so far and that we are looking into, along with any future updates we get on them. We thought it would be good to recap what is currently being worked on, and have it all in one place so we can keep you in the loop going forward
If you spot any further issue too, please let us know in the comments!
Current issues being looked into
-These have been reported to the platform provider and are being investigated-
Current feedback being looked into
-These are being discussed with the different teams involved in the project-
Thanks for your patience while we work our way through all the above, and for your help spotting identifying and gathering feedback
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on 01-07-2021 11:48
on 01-07-2021 11:48
on 08-03-2022 10:25
on 08-03-2022 10:25
@Martin-O2 Could you PLEASE turn OFF that damn survey? I keep having it pop up as does @Mi-Amigo. He is trying to run a WHD today and it's a nightmare. Post a word, survey pops up and it takes you to bottom of page. Can't play this game properly at all. Yes I've cleared cache and cookies all to no avail.
Veritas Numquam Perit
on 08-03-2022 10:28
on 08-03-2022 12:57
Further info on the joke that is the survey.
To try and stop it, I took the survey.
Then when next typing, the survey popped up again, so took the survey again.
At the end, message appeared to say my reply could not be sent as I`d already replied to survey!!
So why on earth am I asked to take a survey when I`ve already replied?
Fix it - get rid of the survey and let us have an uninterrupted forum.
on 08-03-2022 13:57
@Cleoriff, @Mi-Amigo The issue with the survey seems to be related to the cookie banner which we turned on shortly before the issue occurred so we have turned off the cooke banner whilst the problem is being investigated. I recall one of you mentioning that you had your browser set to delete cookies after you close a window. Is this still the case? If so this could be the cause as a cookie still needs to be in place to register that you've declined the survey.
I've not had it pop up since turning off the cookie banner and clearing my cache and cookies once. The same for a logged out view which was previously getting the survey popup.
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on 08-03-2022 14:06
As I said, I`ve cleared cache, cookies etc and problem still happening.
Also I have not set browser to delete cookies after closing a window.
And to add insult to misery that blooming survey popped up whle was typing this.
If you are not having the issue @Martin-O2 then all I can say is "Lucky you" and cold comfort for those of us who having to put up with this waste of space.
18-04-2022 09:51 - edited 18-04-2022 09:53
18-04-2022 09:51 - edited 18-04-2022 09:53
@Martin-O2, @lewys-gp @RafaC This thread was started in 2019 and some issues STILL are not solved!
* Still have to REFRESH page after every post otherwise it appears as unread.
* I no longer have the stupid survey popping up a million times a day. That's fixed for me, although
@Mi-Amigosaid it appeared 2/52 ago?
* Now the damn emoticon farce which is different for everyone. If you post on mobile = No issue
Post on PC and you get an error message, press again and you get post flooding. I thought this was everyone on laptops. Not at all!! @gmarkj doesn't have an issue on PC, nor do @RafaC or @lewys-gp!
I've cleared cache and cookies (never again!) Tried Chrome and Edge and my default browser Firefox. I get the error message on all 3. So in effect I can't use emoticons, unless I copy and paste them which makes them enormous
* Then to add 'insult to injury' the useless Khoros platform started to give us a double space in all our posts, (unless you are copying and paste text.)
Veritas Numquam Perit
18-04-2022 10:09 - edited 18-04-2022 10:10
18-04-2022 10:09 - edited 18-04-2022 10:10
Survey pop-up - I have not messed around with clearing cache and cookies, but I am no longer getting the blasted survey every time I try and post. But have not received any explanation as to how this occured or how it was fixed.
Emojs and post flooding - using Chrome on laptop, was one of the victims as was last Mon`s WRQ results and Wed WRQ had to be cancelled. The only "solution" [if it can be called that] is to copy and paste - but, and a very big but, in some cases it is impossible to reduce the size of the copy and paste emoji.
Double-line spacing - how the hell did this start happening ? It is not only annoying but means posts can be double the length they would normally be. Has a ticket been raised about this ?
So problems have not been resolved, new issues keep coming up and we are fobbed off with an excuse the issues are being looked into but Khoros can`t or won`t give us an expected date for a fix.
And it is more than coincidence that issues just happen to arise shortly before a weekend and/or Bank Hol when there is no-one around to even look at the problems.
on 18-04-2022 10:14
Using Firefox on a kindle HD and waiting for the page having to be refreshed after posting is frustrating, possibly because there is only a 2GB ram.
Having said that, the point is that it shouldn't be an issue at all
18-04-2022 10:17 - edited 18-04-2022 10:23
18-04-2022 10:17 - edited 18-04-2022 10:23
Not forgetting Word Hunt Diamond! Unless people refresh the page, all words are out of sync. This means you have to stop the game far more frequently to enable you to play catch up and ensure you don't miss any words posted.
@jonsieTotally agree, this Refreshing the page has gone on since we changed to Khoros and should not be an issue at all.....but we are expected to damn well put up with it!
Veritas Numquam Perit