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Forum development & bugs updates

EmilieT
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Hi everyone, 

 

In this topic, we'll post any progress on the known plaform issues that you have brought to our attention so far and that we are looking into, along with any future updates we get on them. We thought it would be good to recap what is currently being worked on, and have it all in one place so we can keep you in the loop going forward slight_smile

 

If you spot any further issue too, please let us know in the comments!

 


 

Current issues being looked into

-These have been reported to the platform provider and are being investigated-

 

  • Kudos and posting box window not working correctly in the blog section
  • New comments on Blog articles (Reviews or Guides) in Unread posts link to the initial post and not the latest comments
  • Read comments stuck in Unread Posts even after being read

 

Current feedback being looked into

-These are being discussed with the different teams involved in the project-

 

  • Various differences between Mobile view and Full view (list here)
  • Size of the homepage header
  • Image in the hompage header
  • Lack of board structure on the homepage

 


 

Thanks for your patience while we work our way through all the above, and for your help spotting identifying and gathering feedback nerd

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MI5
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Thanks for the update slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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pgn
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@Cleoriff wrote:

Update as at 14.47.

 

 

Emails are coming in only relating to posts by the managers or if I get a PM from anyone.


... Or if someone gives you Kudos on one of your posts, where applicable. 

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Mi-Amigo
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Thank you for the update @Cleoriff - as my posts on this thread have been ignored [not by you or other members]

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Martin-O2
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Sorry @Mi-Amigo I should have mentioned you in my previous post. It's a big issue for the community that notifications are not being generated. We've raised this as a high priority and it's been look into but we don't have any info on when it will be resolved yet. 

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MI5
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Tell them it's whatever they changed around 1.30pm yesterday @Martin-O2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Mi-Amigo
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@Martin-O2 wrote:

Sorry @Mi-Amigo I should have mentioned you in my previous post. It's a big issue for the community that notifications are not being generated. We've raised this as a high priority and it's been look into but we don't have any info on when it will be resolved yet. 


Thank you for the acknowledgement and for recognising the seriousness of the issue.

So you are aware - I received this notification:

  • Martin-O2 @mentioned you in Re: Forum development & bugs updates ‎[today] 16:13
     
    so it looks like tags from you [as Community Manager] is working but not from members of the Community.
    While I appreciate this being raised as high priority, I think it is disgusting and a total lack of respect that you have not been advised as to when this will resolved.
     

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Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"
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Cleoriff
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@pgn wrote:

@Cleoriff wrote:

Update as at 14.47.

 

 

Emails are coming in only relating to posts by the managers or if I get a PM from anyone.


... Or if someone gives you Kudos on one of your posts, where applicable. 


I never get an email about kudos @pgn ? Just on my notification feed on the forum.

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Cleoriff
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Just to add, I had an email when I got a solution. As that was generated by @Martin-O2 I presume that was the reason.

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pgn
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@Cleoriff wroteb

I never get an email about kudos @pgn ? Just on my notification feed on the forum.


Oh - dunno where I got that from... Confusion about Notifications vs e-mails, I guess. 

 

Damned annoying, regardless. 🤯

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MI5
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@Cleoriff wrote:

Just to add, I had an email when I got a solution. As that was generated by @Martin-O2 I presume that was the reason.


Me too so that part is working fine. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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