on 19-07-2019 12:01 - last edited on 11-06-2020 08:49 by Marjo
Hi everyone,
In this topic, we'll post any progress on the known plaform issues that you have brought to our attention so far and that we are looking into, along with any future updates we get on them. We thought it would be good to recap what is currently being worked on, and have it all in one place so we can keep you in the loop going forward
If you spot any further issue too, please let us know in the comments!
Current issues being looked into
-These have been reported to the platform provider and are being investigated-
Current feedback being looked into
-These are being discussed with the different teams involved in the project-
Thanks for your patience while we work our way through all the above, and for your help spotting identifying and gathering feedback
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18-02-2020 09:49 - edited 18-02-2020 09:58
18-02-2020 09:49 - edited 18-02-2020 09:58
@Martin-O2 wrote:Thanks @Cleoriff that's useful info. My in community notification feed is not working.
Did you also receive an email notification when I posted?
@Martin-O2 Yes I did, also an email when you mentioned me. Those are the first two emails from here.
Please see here. So it appears you and @Marjo aren't affected as much. I did get an email when Marjo posted the kindness thread yesterday. Really weird.
Veritas Numquam Perit
on 18-02-2020 11:07
on 18-02-2020 11:07
Just come onlime and problem persists. No notifications and no e-mail of notifications of mentions in posts. ONLY notifications are for kudos - so obviously doesn`t apply to posts in Off Topic.
As I mentioned in my post on this thread - members who are wanting a reply to question about O2 products, bills, services will not receive a notification, which could be seen as negative. So this is not just a moan from me about problems with running the game yesterday but a concern over a serious issue, which I trust Khoros will take seriously and act promptly and we will not have to wait days for them to get round to it.
on 18-02-2020 11:15
on 18-02-2020 11:18
on 18-02-2020 11:18
on 18-02-2020 12:34
on 18-02-2020 12:34
Thanks guys! We've raised a case about the issue and will update you as soon as we have news.
It seems that only notifications generated by a community manager are coming up at the moment, we've added this info to the case so hopefully it will be resolved soon.
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on 18-02-2020 12:51
on 18-02-2020 12:51
@Martin-O2 wrote:
It seems that only notifications generated by a community manager are coming up at the moment, we've added this info to the case so hopefully it will be resolved soon.
This is true. Mentions and posts generated by @Martin-O2 or @Marjo are coming through as emails and showing in notification feed. So the rest of us obviously aren't important enough
Veritas Numquam Perit
18-02-2020 12:56 - edited 18-02-2020 12:57
18-02-2020 12:56 - edited 18-02-2020 12:57
Kudos and PM notifications also were working when all else wasn't (last eve anyhow), @Martin-O2 and @Marjo.
on 18-02-2020 13:03
on 18-02-2020 13:03
Lots of emails coming in now. I got quite excited till I realised they were all posts made by @Martin-O2 or @Marjo
Veritas Numquam Perit
on 18-02-2020 13:23
on 18-02-2020 13:23
It's the same on all browsers.
18-02-2020 14:47 - edited 18-02-2020 14:48
18-02-2020 14:47 - edited 18-02-2020 14:48
Update as at 14.47.
Notification feed is working ONLY if kudos are given or @Marjo and @Martin-O2 have replied on or posted a new thread. One exception to that was a notification which stated '@Marjo and @Cairdeas have replied on the Friendship thread' (Notice the lead person was @Marjo)
Emails are coming in only relating to posts by the managers or if I get a PM from anyone.
Veritas Numquam Perit