on 19-07-2019 12:01 - last edited on 11-06-2020 08:49 by Marjo
Hi everyone,
In this topic, we'll post any progress on the known plaform issues that you have brought to our attention so far and that we are looking into, along with any future updates we get on them. We thought it would be good to recap what is currently being worked on, and have it all in one place so we can keep you in the loop going forward
If you spot any further issue too, please let us know in the comments!
Current issues being looked into
-These have been reported to the platform provider and are being investigated-
Current feedback being looked into
-These are being discussed with the different teams involved in the project-
Thanks for your patience while we work our way through all the above, and for your help spotting identifying and gathering feedback
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on 17-02-2020 23:00
on 17-02-2020 23:00
on 17-02-2020 23:49
on 17-02-2020 23:49
Just a final update. No emails coming in (from the forum) other than PM's.
Notifications on forum only showing Kudos as at 23.47.
So it's back to reading unread posts to keep up to date with everything.
Veritas Numquam Perit
on 18-02-2020 06:22
on 18-02-2020 06:22
on 18-02-2020 07:09
on 18-02-2020 07:37
on 18-02-2020 07:37
Same here. The forum is broken. Kudos showing in forum notifications only and I last had a PM at 23.17.
I am using Unread posts and old emails in off topic to navigate my way around that section.
Veritas Numquam Perit
on 18-02-2020 08:40
on 18-02-2020 08:40
As mentions aren't working either, I have PM'd @Marjo and @Martin-O2 and directed them to this thread....otherwise they will just think the forum is a bit quiet.
Veritas Numquam Perit
on 18-02-2020 09:29
on 18-02-2020 09:29
Morning all! Thanks for raising this issue. I'm in the same boat and have not had any new notifications overnight.
We'll raise this with the platform provider now and will update this thread once we hear back!
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on 18-02-2020 09:39
on 18-02-2020 09:39
I wonder if notifications are working just when Managers post? In my notifications it showed that @Martin-O2 had replied here .
Veritas Numquam Perit
on 18-02-2020 09:45
on 18-02-2020 09:45
Thanks @Cleoriff that's useful info. My in community notification feed is not working.
Did you also receive an email notification when I posted?
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→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
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If you'd like to take part, why not register?
on 18-02-2020 09:46
on 18-02-2020 09:46
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here