Forum development & bugs updates

[EmilieT]

Hi everyone, 

In this topic, we'll post any progress on the known plaform issues that you have brought to our attention so far and that we are looking into, along with any future updates we get on them. We thought it would be good to recap what is currently being worked on, and have it all in one place so we can keep you in the loop going forward

If you spot any further issue too, please let us know in the comments!

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Current issues being looked into

-These have been reported to the platform provider and are being investigated-

• Kudos and posting box window not working correctly in the blog section
• New comments on Blog articles (Reviews or Guides) in Unread posts link to the initial post and not the latest comments
• Read comments stuck in Unread Posts even after being read

Current feedback being looked into

-These are being discussed with the different teams involved in the project-

• Various differences between Mobile view and Full view (list here)
• Size of the homepage header
• Image in the hompage header
• Lack of board structure on the homepage

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Thanks for your patience while we work our way through all the above, and for your help spotting identifying and gathering feedback 

[Mi-Amigo]

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@Cleoriff wrote:

Who is your internet provider @Mi-Amigo ? Are you getting emails in from other people/companies etc?

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@Cleoriff 

I`m on my laptop with Windows 10, and use Google Chrome. Other e-mails from other people have come through OK. Only difference is no notifications show in O2 Community - although other boxes [pms, unread posts] are now working OK.

[Cleoriff]

@Mi-Amigo 

I asked as I was with BT Internet and suddenly my emails from here stopped coming in. I had to change to Gmail for this forum as apparently BT Internet has problems with the Lithium platform!!

[Mi-Amigo]

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@Cleoriff wrote:

@Mi-Amigo 

I asked as I was with BT Internet and suddenly my emails from here stopped coming in. I had to change to Gmail for this forum as apparently BT Internet has problems with the Lithium platform!!

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Thanks @Cleoriff 

What`s odd is your post ^^^, which tagged me, appeared in notifications! The first since 13 Sept... Seems, fingers-crossed, to be working again... Bit of a mystery that I`ve had a few odd incidents recently and then problem`s sorted 

[EmilieT]

@Mi-Amigo So your notifications tab on the forum wasn't showing anything between September 13 and this morning? That's rather odd indeed, my notifications feed is pretty full 

If you send me a screenshot via Private Message, I can report this for you to the team in case there's something that needs looking into further

[Cleoriff]

@EmilieT 

The unread message problem is back in force this morning. I can't get rid of these , even though I've read them twice

[EmilieT]

Thanks for the screenshot @Cleoriff, passing this on right away! 

[Mi-Amigo]

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@EmilieT wrote:

@Mi-Amigo So your notifications tab on the forum wasn't showing anything between September 13 and this morning? That's rather odd indeed, my notifications feed is pretty full 

If you send me a screenshot via Private Message, I can report this for you to the team in case there's something that needs looking into further

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Sorry @EmilieT didn`t take screenshot of problem which has now cleared.

p.s. not had/having same problem as @Cleoriff with unread posts not clearing. I`m using Chrome on laptop.

[EmilieT]

@Mi-Amigo No problem, in case it happens again -fingers crossed it was a one-off- give us a shout

[MI5]

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@EmilieT wrote:

Hi everyone, 

In this topic, we'll post any progress on the known plaform issues that you have brought to our attention so far and that we are looking into, along with any future updates we get on them. We thought it would be good to recap what is currently being worked on, and have it all in one place so we can keep you in the loop going forward

If you spot any further issue too, please let us know in the comments!

---

Current issues being looked into

-These have been reported to the platform provider and are being investigated-

• Accepted Solutions not triggering any email notifications

---

Thanks for your patience while we work our way through all the above, and for your help spotting identifying and gathering feedback 

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This has just started working for me today. 

[Cleoriff]

And me. First email re solution arrived (since April.)  Woo hoo