on 05-03-2009 23:36
I would just like to express my frustration with O2 services as my bill is overdue and i cannot pay it by any means whatsoever:
1-my Phone has an outgoing Call ban even to the customer service number
2-the 24hour payment line closes at 20:00 weekdays (how can they claim 24H this is definately false information???)
3-the online payment does not work
4-i cannot view my bill online as clicking the link brings me back to my O2 home page.
5-ringing the payment line from another phone during the office hours failed on the payment twice!!!
6-i hadto start using another phone as this one is no use until the bill is paid and i cant pay it by any means? so i am officially paying for two phones!!!
7-24hours online customer support is an FAQ and should be re-named accordingly!!!
8- the email us section does not work as when i click submit it returns to the
your details screen and the 1500 character limit is rubbish
this is now getting very upsetting for me
I have never experienced such a rubbish service i have alway been on Orange network and their customer support is fantastic and 24hours as it should be on top the payment line is automated and 24hours and bills can be viewed and paid online without problems.
This is completely atrocious and i give anything to know how do i pay my
outstanding balance on the bill the phone has now been in my drawer at home for over a month and i want to stop receiving letters reminding me to pay
i really hope the 18 months of the contract are quickly over so that i can revert to a better Service provider!!!
my fault for wanting an IPHONE
:robotmad: :robotmad: :robotmad: :robotsad: :robotsad: :robotsad:
whats your experience like?
on 06-03-2009 01:28
Correct me here, but if you have a phone contract then you must have a bank account to allow O2 to take a direct debit out of your account. So I take it that you have cash flow problems hence the overdue payment? In that case, why take out a contract in the first place?
But I digress, have you tried going into an O2 shop and paying over the counter?
I'm afraid you can't pay over the counter, however they can phone retail support and pay over the phone on the customers behalf.
With all due respect to the original poster, the complete bar goes on after an initial bar that will allow calls to customer services if payment is still not made so you will have been able to call then. There is also a number that you can phone from any land line which is 0870 241 0202.
The payment failing isn't o2 fault. The fact that you are using 2 phones isn't o2's fault either.
Either call that number or go to an o2 store and pay with your card there and the bar will be lifted within 24 hours.
on 06-03-2009 13:34
on 06-03-2009 14:04
Just how long overdue is your bill? If its been in the drawer for over a month and you have been receiving letters suggest its long overdue. I'm sorry but this is a problem of your own making. Any service provider would disconnect you in those circumstances and if you really wanted to pay your bill I am absolutely sure you would be able to as there are so many options availabe.If a card payment over the phone fails, again that would point to a problem with your card/bank especially as o2 have not been able to take a DD which should have been set up initially. I would suggest sending a cheque but you will say that you don't have a cheque book but you could get a bankers draft. Just pay your bill and you will have no problem with o2. :womanindifferent:
on 06-03-2009 14:41
What contract if you are on a business contract then you cannot view in my o2 you have to use the sme login for the account. That would explai back to my o2 home.
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on 06-03-2009 14:57
You say that you're using another phone as o2 have barred your handset and you are so desperate to pay your bill...hmm...why not use this 'other phone' to call up and pay it?
At the end of the day o2 have several methods of payment available and it's your responsibility to make sure your bill is paid on time using one of these methods.
on 07-03-2009 10:16
on 09-03-2009 12:28
anyway as is said above it looks like its your problem and not theres