- 5434 Posts
- 304 Topics
- 65 Solutions
Hi everyone,
Today we'd like to gather your thoughts and feedback on a specific customer journey - first, let me give you a bit more background around why this one in particular 
The excellent Guide: How do I find my own mobile number? by @pgn has become one of our most viewed guides on the community since its creation, and when looking at what people search for directly on the community or via Google, we regularly see this query being one of the top ones as well.
It's quite difficult to pin-point on our end what is triggering the need for this question so often, and this is where we'd like you to help us a bit!
- If you've opened a new account or changed number recently, did you find it difficult to find what your mobile number was?
- From what you remember, do you think it could be highlighted more clearly during the account opening process, in the info material you receive via mail or e-mail?
- Can you think of any reason why so many customers seem to struggle with this, or how we could improve things to make it less of a challenging query?
Thanks in advance for your help, all your ideas and suggestions will be much appreciated!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
- 5 Posts
- 1 Topics
- 0 Solutions
