Feedback

Smiffy · ‎04-03-2019

This is a message for Raymond with whom I spoke earlier this afternoon.

After many hugely frustrating months of attempts by your colleagues to sort out my login problem, you fixed it today Raymond in less than 10 mins.

On numerous occasions the issue of my 'rogue number' has foxed your colleagues, they've spoken to senior technicians, none of whom have been able to help. I've been promised many call backs which have never happened and to be honest, I'd given up ever having the facility enabled to view my account.

Well done mate, give yourself a pat on the back and ask for a promotion!

Cheers

Phil

MI5 · ‎04-03-2019

@EmilieT

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎04-03-2019

A little disappointing to say the least when some advisers show such apathy. Well done Raymond. Hope he gets the recognition he deserves.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

pgn · ‎04-03-2019

What was the fix, @Smiffy, if not too technical for explanation here?

Was it something on your side, or a change made on the O2 side?

Links to O2 Social Media Team here

Cleoriff · ‎04-03-2019

Great to hear someone knew their stuff. A pity others didn't!

Well done Raymond.

Veritas Numquam Perit

EmilieT · ‎05-03-2019

Good morning @Smiffy , and welcome to the forum

It's fantastic to hear how happy you were with Raymond's help, thanks so much for sharing you experience with us! I'll make sure to pass on your comments to Raymond and his team, I'll just need a few more details so I'll send you a Private Message shortly!

Thanks @MI5 for the mention as well

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?