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Level 1: Joiner
Posts: 2
Registered: ‎14-06-2018

Feedback/praise

Hi, I was wondering if anyone knows how to leave feedback for an o2 employee (positive). Yusra was just brilliant and I want to make sure it goes directly to her manager. Does anyone know the best way to do this?
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Posts: 98,554
Topics: 545
Registered: ‎04-04-2012

Re: Feedback/praise

We just need to tag @Marjo @Martin-O2 or @EmilieT who will do the necessary for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 79
Topics: 1
Kudos: 41
Registered: ‎31-05-2018

Re: Feedback/praise

Hi Wave @Whitneygrace and Welcome to O2 Community Forum...! It is always great to hear good news about O2 staff... I'm please for you... I have no doubt Yusra will know about it... smiling

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Posts: 79,724
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Registered: ‎04-01-2009

Re: Feedback/praise

You know, I realise this is way out of fashion these days, the best feedback is by letter to head office. That way, both the advisor, their manager and their team get the credit. Their is also a copy of the letter on the advisor's employee file too. Customers don't realise what such a letter means to an adviser.

O2 Correspondence Team
PO BOX 694
Winchester
SO23 5AP

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Posts: 84,574
Topics: 716
Registered: ‎14-01-2013

Re: Feedback/praise


@jonsie wrote:

You know, I realise this is way out of fashion these days, the best feedback is by letter to head office. That way, both the advisor, their manager and their team get the credit. Their is also a copy of the letter on the advisor's employee file too. Customers don't realise what such a letter means to an adviser.

O2 Correspondence Team
PO BOX 694
Winchester
SO23 5AP


I know that sounds a nice way to do things @jonsie, though I would always worry that the advisor wouldn't actually get the thanks. We found that a lot in the NHS. If anyone wrote to the Chief Executive praising the staff on my ward, we rarely got to hear of it!

It was as if the CEO liked to store such letters of praise in HIS office to read and admire Evil

*The Game Is On*

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Level 3: Thinker
Posts: 60
Registered: ‎28-10-2014

Re: Feedback/praise

And if the adviser works for an outsourced (not sure if I’ve spelt that right!) company as I do, I’m guessing the chances are they’d never see the letter.
I work for O2 but my comments and opinions posted here are solely my own and do not reflect those of Telefonica.”
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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Feedback/praise

It's great to hear you had such a good experience with Customer Service thanks to Yusra, @Whitneygrace smiley

 

I will make sure this feedback goes to her and her manager, so I sent you a PM (Private Message on the forum) to get some more information. I'll also add your feedback to this lovely collection of positive experiences here afterwards!

 

Thanks @MI5 for the mention as well thumbsup

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Level 1: Joiner
Posts: 2
Registered: ‎14-06-2018

Re: Feedback/praise

Thanks all for the help, I work in customer service myself and know that positive feedback is so important. I endeavour to thank people and notify their manager wherever possible to spread the love 💖
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Posts: 84,574
Topics: 716
Registered: ‎14-01-2013

Re: Feedback/praise


@Whitneygrace wrote:
Thanks all for the help, I work in customer service myself and know that positive feedback is so important. I endeavour to thank people and notify their manager wherever possible to spread the love 💖

That's absolutely correct @Whitneygrace

People are so quick to complain ...and often forget to give thanks when it means such a lot thumbsup

*The Game Is On*

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