on 14-09-2016 12:15
I am on a 30Gb refresh deal, but I have missed out on being able to pre-order an iphone 7 plus because I have 20 days left before my 12 month anniversary, which in turn means I may potentially get a handset till late October. How about allowing refresh contract holders to be able to pre-order a handset ready for their upgrade date, a none refundable deposit (say £50) would ensure it wasnt a time wasting exercise. The deposit could then go towards the up front cost of the handset? I know I am going to get further and further behind the iphone release dates as it is from the connection date (last year I pre-ordered on the 12th September but didnt get a handset till 3 October)
on 14-09-2016 19:15
The main reason for this will most likely be to do with o2 not having enough stock on launch to pre-order devices so far in advance. Apple will only give O2 so many phones for launch, so it would not be fair on other existing customers who are able to upgrade on the launch date or very soon after to make them wait because someone who couldn't upgrade for another month wanted to pre-order so far in advance. If you were in that situation and learnt that was the case then I'm sure you would be equally frustrated.
on 16-09-2016 09:12
16-09-2016 12:48 - edited 16-09-2016 15:44
I totally agree, I was told last year when I pre-ordered my iphone 6s plus that when the new iphone came out this year I would be able to swap as soon as it came out. Potentially I may not get hold of a 7 plus till the end of October maybe even into November which means my date in 2017 could well be around 6 weeks after the release of the next handset. I know that no system will ever be fair but as usual with most operators it seems like new connections are more highly thought of than current contract holders.
Add... I was advised by an O2 operator that the best way is to pre-order a brand new connection and handset then port my number over and recycle then cancel my old contract... again showing that new connections are more important than existing ones.
on 16-09-2016 19:14
How would that squeeze more money out of you when you'd be paying more money for the new phone sooner than if you waited to your upgrade? Aren't all refresh contracts 24 months with a yearly upgrade 'option' for higher data tariffs?
on 16-09-2016 22:55