Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Discussions and Feedback

Level 1: Joiner
Posts: 4
Registered: ‎07-01-2021

Extremely poor customer service.

Spent over an hour being redirected to same inadequate info on website. Calling no good just automated service answering questions you didn't ask. Gurus page just redirects you through same unwanted info back to square one. Extremely difficult to find any genuine contact details. 

Posts: 116,782
Topics: 575
Registered: ‎04-04-2012

Re: Extremely poor customer service.


Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)