Re: Exceptional customer service

Anonymous · ‎20-12-2017

I spoke with Patrica in the upgrade team. She was outstanding, she takes me through everything at my own pace, even called me back as I needed to switch sims mid call. She made me fully aware of all ts and cs and could not have been more pleasant to deal with. Should I ever need to call back I hope I get speaking to her again.she definitely goes above and beyond. Thank you from a very happy and satisfied customer

MI5 · ‎20-12-2017

Good to hear.
I’m sure @Martin-O2 or @Marjo will feedback for you.
Thanks for posting.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎20-12-2017

Great news @Anonymous. Lovely to hear about good service..

Veritas Numquam Perit

jonsie · ‎20-12-2017

Nice Post @Anonymous

Merry Christmas to you 😀

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Marjo · ‎21-12-2017

Good morning @Anonymous and welcome to our forum. Thanks a lot for your kind words, we'll make sure to pass this on. Glad to hear you had a good experience. I'll get a few additional details from you also via PM (private message here on the forum) to make sure this reaches the right person and team - please check when you get a moment? Thanks

Thanks for tagging us @MI5.