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Re: Example how O2 cares about an existing customers...
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on ‎22-09-2013 23:40

Re: Example how O2 cares about an existing customers...
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on ‎26-09-2013 19:07
When "upgrade_woman" asked about further discount, Gxxxxx (let's call him "George", because whatever name he gave was unlikely to be his real one anyhow!) could have quickly explained that to negotiate a better deal, it would be necessary to call 202, instead of giving a string of uninformative answers which just strung out the conversation. The fact that George repeated himself verbatim at times would suggest that he's in a call centre, with no authority to make any decisions, probably no knowledge of the product he's dealing with, and just follows a script. But O2 would never do that....would they....?

Re: Example how O2 cares about an existing customers...
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on ‎27-09-2013 06:35
After many years bring an O2 customer I feel that O2 should pay more more attention in keeping their customers and repaying back their loyalty but looks like the o2 motto has changed for the worse.
Re: Example how O2 cares about an existing customers...
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on ‎27-09-2013 15:46
It was showing in the FAQs as not being included:
https://o2open.co.uk/O2Open/servlets/ShowFAQ
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Re: Example how O2 cares about an existing customers...
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on ‎27-09-2013 20:15
I don't know why people still persist in thinking that being a loyal customer entitles them to a discount. It used to be the case that existing customers were actually charged more for upgrades than new customers (theoretically to entice new customers in).
O2 stopped that and offered existing customers the same deals as available to new users on upgrades.
If you've seen a cheaper deal with another network, then go through to retentions and they may or may not be able to match it, but if they can't be sure you have the coverage before switching.
Reviews: iPhone-X-first-impressions ¦ Blackberry Classic ¦ Blackberry Z30 ¦ Nokia Lumia 1020 ¦ Samsung S4 Mini Part 1 ¦ Samsung S4 Mini Pt. 2

Re: Example how O2 cares about an existing customers...
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on ‎28-09-2013 06:02

Re: Example how O2 cares about an existing customers...
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on ‎28-09-2013 20:43
If discounts are to be given to longstanding customers, they should be given to all longstanding customers-not to those who act rudely and then post illiterate details of how rude they have been whilst expecting everyone else to agree how horribly they have been treated because they weren't given a free iPhone 5S (which are worth over £700). I gladly paid for my iPhone 5S, received it within a couple of days and am absolutely loving it... and when I speak to O2 staff, I am friendly with them and they are friendly and efficient in return.
Upgradewoman needs to upgrade her manners and stop behaving so antisocially.

Re: Example how O2 cares about an existing customers...
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on ‎29-09-2013 03:05
Re: Example how O2 cares about an existing customers...
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on ‎26-10-2013 14:33
I have been with o2 when it was BT since 1991. I think that should get a good deal from o2, but it doesn't. why should people pay £300 to £500 for an iphone that only costs about £100 to make. All phone companies are charging this price & people are silly enough to be ripped off
Re: Example how O2 cares about an existing customers...
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‎26-10-2013 15:19 - edited ‎26-10-2013 15:20
The phone you buy is your choice, there is no need to spend that much and I never would.
The prices for iPhones are largely controlled by Apple, so O2 are limited in what they can offer.
Place the blame where it belongs, mine cost me less than £300 and does almost anything any other phone can do.
Shop around at the other shops like CPW etc and see what they have to offer.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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