Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Discussions and Feedback

Level 1: Joiner
Posts: 2
Registered: ‎07-12-2018

End my contract now?

Hi there after the problems yesterday I now have lost all confidence in 02 and I can not rely on them to provide me a service,I lost a lot of business yesterday as I use my phone and data to work from home I now want to leave....will o2 be willing to accept there mistake and prove this by letting me a long time standing customer leave - free of charge no charges.??please advise?
Level 1: Joiner
Posts: 2
Registered: ‎07-12-2018

Re: End my contract now?

Oh and before u try stalling facts , I have 12 months left on my contract where do I stand?
Level 1: Joiner
Posts: 2
Registered: ‎06-12-2018

Re: End my contract now?

Honestly, i very much doubt they will let you go as a result of the outage. it will be covered under their terms and conditions to give them a chance to resolve this and most likely you will not be entitled to any compensation. If you get given anything it would be discretionary.
Posts: 116,730
Topics: 574
Registered: ‎04-04-2012

Re: End my contract now?

Pay off your device plan or up to end of contract and you can leave today, but that's the only way.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 50: Versatile
Posts: 7,011
Registered: ‎26-03-2014

Re: End my contract now?

The other point to note is that the Ts & Cs for a consumer (Joe Blogg's) contract is very different to a business contract - which you should be on if you are using your phone to run a business.
Best idea would be to contact your o2 rep or call 8002 to discuss it between 8am and 8:30am - although expect them to be rather busy...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Level 42: Skillful
Posts: 2,422
Registered: ‎04-04-2012

Re: End my contract now?

Sounds like another business running on a consumer contract..

as @MI5 says o2 will let you leave if you pay up, the remaining term and give 30 days notice
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

We are all customers and dont have access to any o2 accounts
Posts: 100,702
Topics: 768
Registered: ‎14-01-2013

Re: End my contract now?

Why would anyone want to leave after 1 days outage?. Remarkable overreaction. It could happen to any other network?

*The Game Is On*

Posts: 52
Registered: ‎28-09-2018

Re: End my contract now?

Thanks for reporting issues with the network. As others have mentioned above, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback. 




The community team.