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Community Manager
Posts: 5,071
Registered: ‎18-04-2018

Re: Emoji = some are OK, some are 'squashed'

Hey everyone, 

 

No update on the "squashed" emojis yet, it's still being looked into. slight smile

 

However, Lithium has now told me the missing emojis looks sorted on their end, so I wanted to check with you if that was your experience as well. Can any of you still see text instead of some emojis? If so can you please let me know which browser and device you're using, and if possible send a screenshot across too so I can update the ticket?

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Posts: 71,744
Topics: 677
Registered: ‎14-01-2013

Re: Emoji = some are OK, some are 'squashed'

Hi @EmilieT 

All emoji's are now showing (apart from the old ones showing squashed)

Tested on PC using Firefox and again using Chrome. Tested on mobile using Chrome and all ok.

 

PS just to mention, whilst using Chrome on PC I experienced the sign in loop you spoke about yesterday.

It is annoying, as of course, you are encouraged to change password.

Knowing this was nonsense, I simply opened a new tab and as suspected, I was actually signed in.

*The Game Is On*


Community Manager
Posts: 5,071
Registered: ‎18-04-2018

Re: Emoji = some are OK, some are 'squashed'

Great, thanks for confirming @Cleoriff! In case that error comes back please give me a shout thumbsup

 

Thank you for the sign-in loop feedback as well, I saw all the comments you and a few others have shared in that other thread, I meant to reply to you all earlier but will do so shortly. I can't tell if the two sign-in loops are triggered by the same root cause but the more we know of everyone's experience of the forum, the better slight smile

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Community Manager
Posts: 5,071
Registered: ‎18-04-2018

Re: Emoji = some are OK, some are 'squashed'

Hi everyone, and good news! We've just added a fix that streamlines a bit more the size of all emojis, so none of them are "squashed" anymore Smiley Happy

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Posts: 10,294
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Registered: ‎22-08-2016

Re: Emoji = some are OK, some are 'squashed'


@EmilieT wrote:

Hi everyone, and good news! We've just added a fix that streamlines a bit more the size of all emojis, so none of them are "squashed" anymore Smiley Happy


Yes, mine look better now, though they've moved around a bit. But still not squashed. Thanks @EmilieT for the update thumbsup

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Posts: 71,744
Topics: 677
Registered: ‎14-01-2013

Re: Emoji = some are OK, some are 'squashed'

They are better, though some remain small.

On pc they show like this .... (though the box isn't as big.

Emoji 3.PNG

 

Thanks @EmilieT ...they are better. Smiley Wink

*The Game Is On*


Posts: 4,680
Topics: 97
Registered: ‎13-02-2019

Re: Emoji = some are OK, some are 'squashed'

Thanks @EmilieT 

Mine are now fine thumbsup

No-one likes their emoji squashed Shocked  Crazy LOL

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Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"...
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Community Manager
Posts: 5,071
Registered: ‎18-04-2018

Re: Emoji = some are OK, some are 'squashed'

@Cleoriff The design of the newer emojis is different and the sizes vary, and on the platform they all need to fit in a set grid in the dropdown. What we've done now is change the size of the grid to give more space to each emoji, but each cell in the grid will always resize the emojis to fit which is why some are still smaller than others. 

 

That being said, we can have a think about alternative solutions on our end if you guys find it too challenging to use as is Smiley Happy Are the smaller ones really hard to see?

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Posts: 71,744
Topics: 677
Registered: ‎14-01-2013

Re: Emoji = some are OK, some are 'squashed'


@EmilieT wrote:

@CleoriffThe design of the newer emojis is different and the sizes vary, and on the platform they all need to fit in a set grid in the dropdown. What we've done now is change the size of the grid to give more space to each emoji, but each cell in the grid will always resize the emojis to fit which is why some are still smaller than others. 

 

That being said, we can have a think about alternative solutions on our end if you guys find it too challenging to use as is Smiley Happy Are the smaller ones really hard to see?


No @EmilieT  They are all fine. Much better to see now thanks.

*The Game Is On*


Community Manager
Posts: 5,071
Registered: ‎18-04-2018

Re: Emoji = some are OK, some are 'squashed'

Great, thanks @Cleoriff  slight smile

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