E mail scam saying account on hold

[Anonymous]

Thanks for choosing O2       Your account is on hold because of a problem with your last payment. O2 was unable to collect a payment for one of the following reasons.   1 - The method of payment on file is no longer valid or has expired.   2 - Your financial institution did not approve the monthly charge.       Go to My O2   To update your payment information:

	Once your payment information updated, we will be in touch with you
	Visit our online Help & Support pages.   Thanks,   © O2 Team

[MI5]

@Anonymous

Report it to O2 here https://www.o2.co.uk/help/safety-and-security/fraud-and-phishing-advice

and action fraud here https://www.actionfraud.police.uk/

It goes without saying that no one should click on any links.

[Cleoriff]

Have you looked at your account in My O2 @Anonymous?

Are your payments up to date and phone still working? If so this may be a scam. You could ring customer services to check https://www.o2.co.uk/contactus

Extra advice here https://www.o2.co.uk/help/safety-and-security/fraud-and-phishing-advice

[Anonymous]

Yes just been in a chat they said they hadn't sent an e mail and to report it but my phone froze so hadn't got record of who to forward it onto. It was phishing something but that link below doesn't work either. Thanks for your help.

[Bambino]

@Anonymous By all means check your MyO2 account but DO NOT do it by clicking through the link in the email. Access your account through the O2 website. After you report the mail, as has been suggested above, delete it to avoid you or anyone else clicking on anything within the email.

Edit: To report it, use the links provided by @MI5 above.

[Anonymous]

Thanks for your help I have now forwarded e mail on.

[MI5]

Good job

[jonsie]

There is usually a giveaway but they are getting ever more resourceful! 

Once your payment information updated, we will be in touch with you

[Cleoriff]

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@jonsie wrote:

There is usually a giveaway but they are getting ever more resourceful! 

Once your payment information updated, we will be in touch with you

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"And you've given us all your bank details"...Mmmmm yeah right....

[Bambino]

The sentence @jonsie quoted is also grammatically incorrect. It's the only one in the email that is.