Disillusioned by 'Guru's'?

Anonymous · ‎17-01-2016

I got a Samsung S6 just before Christmas having had my previous phone for 5.5 years (it was well out of contract). I've had real issues syncing all of my contacts (3 email accounts, LinkIn and Facebook). Research suggests that Facebook mayhave changed their settings, but I initially had my LinkIn contact photo's but they dissapeared following an update.

I visited an in-store guru a couple of weeks ago, who tried his best and I got a few more contacts, but said he hadn't seen my problem before and told me to wait for the next update to see if it fixed it. Last week I uninstalled all of my accounts and re-installed them again hoping that would fix it, but now it won't even sync my email contacts.

Yesterday I had an online chat with a Guru who assured me the solution he suggested would work, but it didn't. So I booked an call-back today, for 13:30 on my landline, so I could do whatever was necessary to my mobile. They didn't call at 13:30, my mobile received a call after 14:00 but I didn't get to it in time and no-one called my landline. I allowed some extra time in case they would try to contact me bt when I logged into my account it say's my call-back was cancelled. Really? Considering they didn't call the number I gave them?

I am reluctant to enter all my numbers manually, as I am aware I may need to do a factory re-set and to be honest, that doesn't help with the FB and LI contacts that I really want transferred. Surely syncing all contacts is one of the most basic functions of mobile phones nowadays and the Guru's should be able to help me.

Has anyone else experienced similar issues?

Bambino · ‎17-01-2016

Do you have a Gmail account? All your phone contacts should be there.

I DO NOT WORK FOR O2

jonsie · ‎17-01-2016

Did you back up your contacts previously to Google or did you use another app or programme?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎17-01-2016

You need to go into settings >accounts and select the accounts you want to sync content from.
You can also go into the individual apps and change sync options in there.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

viridis · ‎17-01-2016

And also go into contacts, tap the 3 dots, select settings , then choose "contacts to display"

Anonymous · ‎17-01-2016

Hi Bambino, yes and the first time I synced they came over, but once I removed gmail and re-installed it they didn't. When I was uninstalling I got a warning about whether I was sure I wanted to remove them and said yes because I assumed they wold transfer over again.

Anonymous · ‎17-01-2016

Hi Jonsie, I'm not sure where my contacts were backed up to. It would probably have been the default settings on my old HTC and default google settings.

Anonymous · ‎17-01-2016

Hi MI5, I have done that a number of times. Facebook say's 'sync disabled, but allows me to do a manual sync and all the others sync but nothing changes in my contacts. I have also gone into my individual accounts on the pc to check setting are open to syncing and sharing.

Anonymous · ‎17-01-2016

Hi Viridis, I'm afraid I can't see 3 dots when I go into contacts, but thanks anyway.

viridis · ‎17-01-2016

Top right?