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Level 9: Fired up
Posts: 450
Registered: ‎27-05-2019

Device plans and hardware warranty periods

Just wondered about this.

 

Phone warranties seem to be around 24 months and tend to cover the battery also as it's no longer a user servicable part in most designs.

 

If I purchase a phone on a 36 month plan and the battery decides it's had enough at 27 months in, would that be covered as a warranty repair under the device agreement or would that be payable by me?

 

 

Current tech used:
Nokia 5 on giffgaff, Core i7 9700F PC with Win 10 Pro. Apple Mac Mini late 2014 with Core i5 running 10.15
Home Internet Connection: Zen Internet Fibre To The Premises Full Fibre 1 38 Mbps Down/9 Mbps up,
I don't work for O2 but have an interest in networks (including mobile) and IT (which is how I earn my living)
Posts: 7,473
Topics: 100
Ideas: 2
Registered: ‎11-04-2012

Re: Device plans and hardware warranty periods

[ Edited ]

You'd be on your own after the manufacturer's 24month warranty period is up. 

 

I looked at this in January last, before upgrading to my current 24mth O2 contract through mobilephonesdirect.

 

O2 Open discount has been updated:

https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Open-discount-does-it-work-for-contract...

... but the warranty has not, it seems.

 

It seems to be something @o2@O2 have overlooked in their new flexible contract tool/offering, @techtamer

We demand rigidly defined areas of doubt and uncertainty. Douglas Adams.
Level 9: Fired up
Posts: 450
Registered: ‎27-05-2019

Re: Device plans and hardware warranty periods

@pgn 

Cheers

Current tech used:
Nokia 5 on giffgaff, Core i7 9700F PC with Win 10 Pro. Apple Mac Mini late 2014 with Core i5 running 10.15
Home Internet Connection: Zen Internet Fibre To The Premises Full Fibre 1 38 Mbps Down/9 Mbps up,
I don't work for O2 but have an interest in networks (including mobile) and IT (which is how I earn my living)
Level 15: Gaining a Reputation
Posts: 786
Registered: ‎22-04-2017

Re: Device plans and hardware warranty periods

Level 9: Fired up
Posts: 450
Registered: ‎27-05-2019

Re: Device plans and hardware warranty periods

@liggerz87 

 

Cheers, I was aware of the six year minimum in terms of legislation but claiming under it is often easier said than done.

 

 

Current tech used:
Nokia 5 on giffgaff, Core i7 9700F PC with Win 10 Pro. Apple Mac Mini late 2014 with Core i5 running 10.15
Home Internet Connection: Zen Internet Fibre To The Premises Full Fibre 1 38 Mbps Down/9 Mbps up,
I don't work for O2 but have an interest in networks (including mobile) and IT (which is how I earn my living)
Highlighted
Level 15: Gaining a Reputation
Posts: 786
Registered: ‎22-04-2017

Re: Device plans and hardware warranty periods

I get you ye I not seen it in action