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Anonymous
Posts: 0

Data slowed down

I have had the same contract for 7 years and am a modest user. My contract is unlimited data - which is capped at 10 Gb. Unusually this month and this has NEVER happened in all the 7 years I needed to take advantage of my unlimited data. I used 8GB - and the apparently automatic response of O2 was to slow down my data and offer to upgrade my contract.

 

Complaints are falling on deaf unresponsive ears... there are cheaper Sim only deals to be had...bye O2!!!

 

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Posts: 87,862
Topics: 737
Registered: ‎14-01-2013

Re: Data slowed down

[ Edited ]

Hi @Anonymous

 Welcome to the forum....Firstly no contract with O2 comes with unlimited data. You can easily check your tariff in My O2 http://www.o2.co.uk/myo2

You can also check what is using the data by looking in your phones settings. Apps such as FB do use a lot.

You could start by deleting those you don't really use.... also clearing cache and cookies from your device.

If you do choose to leave O2, that's your choice but I would try the suggestions above before you do.

Incidentally, I got a great sim only deal yesterday (From O2) they currently have a sale on some of their tariffs..Smiley Wink

*The Game Is On*

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Posts: 101,761
Topics: 549
Registered: ‎04-04-2012

Re: Data slowed down

They are trying to force people off the old unlimited data legacy tariffs as they don’t want people to hold on to them.
You will probably find a much better deal now anyway.
You can get unlimited calls texts and 20gb for £20.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 3: Thinker
Posts: 83
Registered: ‎26-04-2013

Re: Data slowed down

@MI5

It's the same with 3UK when they forced many customers on the old SIM only contracts (everything unlimited) for £10 a month to pay £30 a month instead. 

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Posts: 101,761
Topics: 549
Registered: ‎04-04-2012

Re: Data slowed down

Yes mate.
I remember those days with Three too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,234
Topics: 572
Registered: ‎04-01-2009

Re: Data slowed down

I'm surprised they capped you at 8GB, many customers on unlimited have been at 4GB with the sole intention of forcing people off the old tariffs. They are a pain in the ass for O2 to now manage. Not just the unlimited sim only (I had one for years but wanted 4G) but also the Upfront for Life and the very old Genie tariffs. I can see their logic in this but I find the constant eroding of the limits of the tariffs difficult to stomach.