on 01-11-2017 21:27
on 01-11-2017 21:39
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 01-11-2017 21:50
Have a look at your data usage then call them again. Not all the customer service agents are the same so you may get one this time who can explain your usage.
on 02-11-2017 10:17
There are a number of potential reasons for this, but only your phone can give you the indication of what is using most of the data.
on 16-11-2017 11:41
I’m very sorry to hear about your poor experience. Of course, I will send you a Private Message immediately to get more info just in case there's something we can do to help out. But as they said, technical problems are complex but maybe, with more info, we can get it fixed
- What phone are you using and software version?
- Check the App settings which apps are using the data?
- Anything different from before?