on 26-08-2019 13:21
My partner keeps getting her balance reduced by £1 accidentally and wanted to stop this happening despite ALWAYS having the DATA setting OFF.
It seems that a second toggle called WIFI ASSIST has a green ON position by software default.
SETTINGS/MOBILE DATA/ scroll down several pages to WI-Fi Assist
Toggle this to OFF (white)
NOTE that if you are outside a WiFi area or not connected to a WiFi then if you accidentally tap a web link or any App that needs a WiFi connection, if that toggle is green, EVEN IF THE MAIN DATA TOGGLE is OFF, you will trigger the MAIN toggle GREEN and be charged £1.
In my view this is bad. iOS software should install with the default WIFI Assist button OFF otherwise millions of people accidentally incur charges for data use of £1 not knowingly wanting that service. I bet 99.9% of the time that £1 is charged the user did not knowingly trigger the service.
on 26-08-2019 13:35
on 26-08-2019 15:57
O2 will offer advice, if asked and if you had asked on here, we could have told you about WiFi assist.
The feature is also available on Android devices so anyone with a smartphone really does need to learn about it's features.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)