on 02-02-2021 17:00
on 02-02-2021 17:02
on 02-02-2021 17:04
on 02-02-2021 17:04
02-02-2021 17:16 - edited 02-02-2021 17:17
02-02-2021 17:16 - edited 02-02-2021 17:17
I'll stick up for o2 here, as its not easy to run a call centre in these Covid-19 times.
The problem is the call centres are near enough shut, and less than 2% of staff are working in them, so everyone else is working from home.
This has its own challenges such as people being off sick, and a lot of staff are trying to juggle home schooling with working.
Call Centres are complex beasts (trust me ive built 4 from an IT perspective) and from home are even worse.
So its not ideal, but they are doing there best to handle as many calls as they can.
BT (EE) are also struggling at the moment with there call centres as well. And just try and contact Virgin Media 3 day waits on chat, and 4hrs average call wait time (unless you call at bang on 8am).
You could always try the live chat that appears on the shop pages.
edited to add more text
on 02-02-2021 17:24
on 02-02-2021 17:24
on 02-02-2021 17:31
on 02-02-2021 17:31
on 02-02-2021 17:37
on 02-02-2021 17:37
on 02-02-2021 18:09
I have been with O2 for very many years, and up to now I have been happy, but my recent dealings with O2 have been nothing short of disgusting and I will be leaving at the earliest opertunity but unfortunately I think I have been tied into another contract even though I am still without my phone which was faulty and no one seems to know what is going on or even care !
Customer service has for whatever reason become hurrendous, O2 what on earth are you doing !
on 02-02-2021 18:37
on 02-02-2021 18:37
on 02-02-2021 18:46
on 02-02-2021 18:46
I agree totally.
If it was easy, we wouldn't have so many people on here complaining they are unable to get through?
Veritas Numquam Perit