Customer service is terrible

[Robtheupset]

I have been trying to find out the status of an order that I have placed with O2 for two days it’s obvious they don’t want my business I can go to EE or someone else to buy the very same item but I thought it be convenient to keep it all together with my other accounts so I’m going to give them till the end of business today and if I don’t hear from O2 they’ve lost out on another deal only because they’re too tight to put on enough customer service Reps and they use COVID-19 as an excuse

[Robtheupset]

Most businesses would be smart enough to make sure they have enough customer service Repps as they know people will be buying things they (o2) could learn a lot from Amazon

[MI5]

Quite agree.

[madasaf1sh]

@Robtheupset

I'll stick up for o2 here, as its not easy to run a call centre in these Covid-19 times. 

The problem is the call centres are near enough shut, and less than 2% of staff are working in them, so everyone else is working from home.

This has its own challenges such as people being off sick, and a lot of staff are trying to juggle home schooling with working.

Call Centres are complex beasts (trust me ive built 4 from an IT perspective) and from home are even worse.
So its not ideal, but they are doing there best to handle as many calls as they can.

BT (EE) are also struggling at the moment with there call centres as well. And just try and contact Virgin Media 3 day waits on chat, and 4hrs average call wait time (unless you call at bang on 8am).

You could always try the live chat that appears on the shop pages.

edited to add more text

[MI5]

Since Covid started, I've had to call Severn Trent, Vodafone, Virgin and O2.... Guess which one took me 2 days to get through to?

[madasaf1sh]

I've had no issues ringing o2 since Covid lockdowns started.

I had to ring Virgin, and god that was painful, as wanted discuss renewal one of my chat sessions was sat for 12hours waiting for someone to answer..

Then I hit the magic words upgrade and spend more money 🙂

[MI5]

Same as O2 then.........

[Mr-Dee]

I have been with O2 for very many years, and up to now I have been happy, but my recent dealings with O2 have been nothing short of disgusting and I will be leaving at the earliest opertunity but unfortunately I think I have been tied into another contract even though I am still without my phone which was faulty and no one seems to know what is going on or even care !

Customer service has for whatever reason become hurrendous, O2 what on earth are you doing !

[MI5]

They really do need to try much, much harder....

[Cleoriff]

I agree totally.

If it was easy, we wouldn't have so many people on here complaining they are unable to get through?