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JC5
Level 1: Joiner
Posts: 5
Registered: ‎23-10-2013

Customer Sevice

Anybody any idea what's going on here?

 

Online chat agents still being advertised on the website but never actually available

 

Massively long wait times for a response when telephoning

 

Being passed from pillar to post when you do get through as nobody wants to tackle the issue I'm having

 

Promises of a call back when relevant people are free. Still waiting 18 hours later

 

Not a good start to 2019

Level 4: Observant
Posts: 140
Registered: ‎04-08-2016

Re: Customer Sevice

try another browser
JC5
Level 1: Joiner
Posts: 5
Registered: ‎23-10-2013

Re: Customer Sevice

Thanks for the thought. Already tried

Posts: 7,887
Topics: 103
Kudos: 1,567
Registered: ‎17-03-2015

Re: Customer Sevice

@JC5 There are problems with live chat at the moment but edge & Firefox seem to work. You could call customer service 

 

https://www.o2.co.uk/contactus

iPhone 7
Posts: 82,850
Topics: 509
Registered: ‎04-04-2012

Re: Customer Sevice

Fix won't be in place until later this week so call or try us whilst you wait.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
JC5
Level 1: Joiner
Posts: 5
Registered: ‎23-10-2013

Re: Customer Sevice

Well perhaps the problems should be highlighted on the website rather than offering a service that may or may not work depending on browser used. This has been going on for months

 

Have called customer services repeatedly - either ludicrously long wait times or agents playing "pass the parcel" with my issue. Currently been waiting 19 hours for a promised call back....

 

But thanks for your support

Level 37: Blazing a Trail
Posts: 2,866
Registered: ‎26-03-2014

Re: Customer Sevice

Is it something that we (community) can help with or is it account related (and you have to speak to customer service?
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
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JC5
Level 1: Joiner
Posts: 5
Registered: ‎23-10-2013

Re: Customer Sevice

It's related to a purchased handset so need to speak to them. Just asking the community if they know what's wrong with O2's sytems for communication. Bit ironic considering this quote from Mark Evans - CEO "We continue to put the customer at the heart of our business". In which case I think they need to see a cardio specialist!

Highlighted
Posts: 7,887
Topics: 103
Kudos: 1,567
Registered: ‎17-03-2015

Re: Customer Sevice

Thing Is unfortunately they won’t call you back. You will have to chase them
iPhone 7