on 08-01-2019 10:43
Anybody any idea what's going on here?
Online chat agents still being advertised on the website but never actually available
Massively long wait times for a response when telephoning
Being passed from pillar to post when you do get through as nobody wants to tackle the issue I'm having
Promises of a call back when relevant people are free. Still waiting 18 hours later
Not a good start to 2019
on 08-01-2019 11:04
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
on 08-01-2019 11:35
Well perhaps the problems should be highlighted on the website rather than offering a service that may or may not work depending on browser used. This has been going on for months
Have called customer services repeatedly - either ludicrously long wait times or agents playing "pass the parcel" with my issue. Currently been waiting 19 hours for a promised call back....
But thanks for your support
on 08-01-2019 11:54
on 08-01-2019 12:31
It's related to a purchased handset so need to speak to them. Just asking the community if they know what's wrong with O2's sytems for communication. Bit ironic considering this quote from Mark Evans - CEO "We continue to put the customer at the heart of our business". In which case I think they need to see a cardio specialist!