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Customer Sevice

JC5
Level 1: Joiner
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Anybody any idea what's going on here?

 

Online chat agents still being advertised on the website but never actually available

 

Massively long wait times for a response when telephoning

 

Being passed from pillar to post when you do get through as nobody wants to tackle the issue I'm having

 

Promises of a call back when relevant people are free. Still waiting 18 hours later

 

Not a good start to 2019

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b4u2
Level 8: Talented
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try another browser
Message 2 of 9
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JC5
Level 1: Joiner
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Thanks for the thought. Already tried

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Anonymous
Not applicable

@JC5 There are problems with live chat at the moment but edge & Firefox seem to work. You could call customer service 

 

https://www.o2.co.uk/contactus

Message 4 of 9
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MI5
Level 94: Supreme
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Fix won't be in place until later this week so call or try us whilst you wait.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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JC5
Level 1: Joiner
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Well perhaps the problems should be highlighted on the website rather than offering a service that may or may not work depending on browser used. This has been going on for months

 

Have called customer services repeatedly - either ludicrously long wait times or agents playing "pass the parcel" with my issue. Currently been waiting 19 hours for a promised call back....

 

But thanks for your support

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gmarkj
Level 66: Unequalled
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Is it something that we (community) can help with or is it account related (and you have to speak to customer service?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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JC5
Level 1: Joiner
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It's related to a purchased handset so need to speak to them. Just asking the community if they know what's wrong with O2's sytems for communication. Bit ironic considering this quote from Mark Evans - CEO "We continue to put the customer at the heart of our business". In which case I think they need to see a cardio specialist!

Message 8 of 9
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Anonymous
Not applicable
Thing Is unfortunately they won’t call you back. You will have to chase them
Message 9 of 9
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