on 28-12-2018 17:57
I've just joined O2.
When topping up by credit card for PAYG
a) I never expect to fill in my card details, because hundreds of thousands of websites work with "password managers" such as Roboform ... but not O2. Please sort it out
b) The O2 credit card screen defaults to stealing everyone's credit card details !!!! Please change that default tick to a default BLANK !!!! Everyone (except O2 apparently) knows that companies constantly "lose" customers' personal details including credit card details. If you don't want to be subject to legal action after you've stolen all those details, then I suggest you change your website accordingly ...
Anyone who actually wants O2 to look after their credit card details would only need to tick the box once. (Everyone else has to remember to UNTICK it every time !!!)
on 28-12-2018 18:20
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
on 28-12-2018 18:52
on 04-01-2019 14:13
Hi @FreshPaint, thank you for your feedback! I'll make sure we pass it on to the business. Us Community Managers as well as others at O2 do have visibility on this community forum, however it's mainly a peer-to-peer / self help platform when it comes to questions and issues - we pass on any feedback we get on here so please do post again if you have more at any time.