Hi,
My wife had bought a phone on loan from O2 in Apr 2017 and within the cooling off period paid the balance owed to O2 and bought the phone outright. Later she observed the monthly fees being debited from her account. She contacted O2 service centre who owned to the mistake and credited the account immediately.
Cut to Sep 2019, we apply for mortgage for our dream house and get rejected. the reason being my wife's credit report shows £10 owed to O2 since Jun 2017. We have contacted O2 support centre and they have confirmed that there is no record of any outstanding. However to get the issue recetified have asked us to contact creditfilereferrals@o2.com. We have dropped a note to the team yesterday and received auto response that we will get response in 3 working days.
Based on feedback, seems like it is going to take some time to get the issue recetified. I will be grateful if some one from the community can help in expediting review of my wife's case. I can PM the details. Looking forward to support from the community. Thanks!
Regards,
VB
