Hi,
I have just reviewed my pay monthly charge on O2 and believe a charge for 64 quid for a 56 minute call to germany, when I am on a zero rated tariff for calls made from europe to here, surely is illegal under european law, as we are still members of the eu and therefore are required to obey those judgements. All decisions of that court are currently accepted as providing precedent in any supreme court case; my understanding is that this has not changed and although intended to change, hasn't yet been removed as that change to the act of parliament hasnt yet been passed, and has not therefore been enacted by the Monarch, and I'm afraid may not either because of the increasing risk of financial damage to the UK economy. I have asked this bill now to be refunded because of this; these charges were not explained or any charges for any calls to europe outlined when I changed my contract on the 12th August. This I believe is required in a printed format for me to read and take away.
I do NOT value a telephone service that performs it's customer services duties that way, which may lead to the termination of my contract and a small claims court case triggered as you are here by informed and invited to make an offer of a refund. I think it sensible thaat O2 consider perhaps making me an offer of 250 quid for the inconvenience the fact that your operator doesnt seem to know the law on such issues and simply invited to escalate the matter to someone with more legal understanding. I would suggest you have a look at this link.
https://www.citizensadvice.org.uk/law-and-courts/legal-system/taking-legal-action/small-claims/small...
It is up to any person to challenge anything and of course failure to present yourself in any court case invites immediate liability in any small claims court case. Of course the tariff is free and of course the failure to explain the actual costs when the reciprocal arrangment is free is illogical. There is a reasonable expectation of that to be the case. In this situation given the costs of having to get a solictor and come and defend the claim for 10k, at the end of the day a court may refer itself to a different track. Do you think it is in O2's interest to have all these illogical charges aired in a court with suitable people invited as observers?
What do you think?
Ubicon
