Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Discussions and Feedback

Reply
Posts: 10,294
Topics: 83
Kudos: 1,115
Blog Posts: 2
Registered: ‎22-08-2016

Re: Contract renewed%20without%20confirmation


@Anonymous wrote:
I like MI5 check my accounts regularly & particularly the myo2 app & others every day. That may seem ocd & over cautionary to you but it is an excellent way to check. If you can’t understand or commit to the terms of any contract then maybe pay as you go or buying the device outright would be a better solution for you

Ummm did you mean me @Anonymous when talking about checking accounts?

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Level 2: Apprentice
Posts: 19
Registered: ‎16-04-2019

Re: Contract renewed%20without%20confirmation

[ Edited ]

I personally dislike how mobile networks don't automatically reduce the bill before placing you onto a monthly rolling contact. I think all providers who offer Handset and/or in your case a Tablet contracts should have a system in place to reduce the cost of the contract once the minimum term has finished.

 

If you don't notify the provider and it isn't only O2 owned via Telefonica which does that all the others do it they will keep it on the orignial contract price which could include the cost of the handset/Tablet. Obviously unless you are on a Refresh Tariff.

(I believe this was a part reason why O2 Refresh exists which consists of a Airtime Cost and a Handset Cost).

 

That been said if they were able to disconnect and discontinue your contract as you stated without even knowing and completely cut your services off you may be unhappy that you are unable to make or recieve calls or use data and you could even be unhappy that you have lost your number should it be terminated automatically.

 

Morally speaking is it right to still charge that much after you have paid for your Phone/Tablet probably not, and in your case if you are not using your services, but unforunately they will turn around and say it's in the terms and conditions you signed and/or agreed to. Which unforunately is a legally binding contract between you and the provider.

 

That been said i'm sure you could attempt to contact O2 and explain the situation and see if there's anything they can do. They will be able to see your account usage if you haven't used your services.

Highlighted
Anonymous
Posts: 0

Re: Contract renewed%20without%20confirmation

If it was a Refresh contract then you will have already paid off the device & this will be a continuation of your existing airtime
Level 6: Acolyte
Posts: 71
Registered: ‎16-02-2018

Re: Contract renewed%20without%20confirmation

@TheLemon6

I'm afraid when you sign up to a Legal Binding contract it's mentioned in the Terms and Conditions that Your contract will continue on a 30 Day rolling basis once the 24th Month is up unless you cancel it.